---
title: "SPS 2412 - Metering, Billing and Tariff Setting"
ocid: "ocds-b5fd17-8dc6a4ea-f678-41c9-b868-6395a51ce845"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8dc6a4ea-f678-41c9-b868-6395a51ce845"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8dc6a4ea-f678-41c9-b868-6395a51ce845.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8dc6a4ea-f678-41c9-b868-6395a51ce845.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ROYAL BOROUGH OF GREENWICH"
published: "2023-05-15"
---

# SPS 2412 - Metering, Billing and Tariff Setting

Buyer: ROYAL BOROUGH OF GREENWICH  
Current stage: Award  
OCID: ocds-b5fd17-8dc6a4ea-f678-41c9-b868-6395a51ce845

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## Summary

The Royal Borough of Greenwich (The Council) has awarded a contract for metering, billing, and tariff setting services. The contract, titled "SPS 2412 - Metering, Billing and Tariff Setting," worth £1,350,000 GBP, was granted to Switch2 Energy Ltd. The contract involves providing these services for residential district heating schemes covering approximately 1750 properties in England. The procurement method used was a selective process, with a tender period ending on April 20, 2022. The contract period is for five years starting from December 1, 2022, with a potential extension of five more years.

This opportunity for service provision by Switch2 Energy Ltd offers potential growth avenues for businesses specialized in meter reading services and energy meters. SMEs are considered suitable for this tender. The Council requires the service provider to comply with relevant regulations in providing high-quality, sustainable services. Businesses involved in energy-efficiency consultancy services may find this contract particularly appealing. The Royal Borough of Greenwich is the buying organisation overseeing this procurement process.

## Notice

Royal Borough of Greenwich (The Council) requires a Service Provider to provide metering, billing and tariff setting services for the residential district heating schemes operated by RBG. It is envisaged that within the initial five year contract period, metering, billing and tariff setting will be required in 1750 properties (rolled out at approximately 350 connections to metering and billing per year). Most of the properties to be included within the contract will have existing heat meters installed within an HIU in the property. But some sites may require the metering and billing provider to supply and install heat meters. The provider is responsible for supplying, installing and commissioning all equipment required to collect metering data in all properties. The Council requires the Service Provider to provide a full metering and billing service in compliance with The Heat Network (Metering and Billing) Regulations 2014 and to: Provide information to leaseholders and tenants on the specific metering and billing approach to be followed at each site, this could be via literature, engagement events and training - the specific requirements to be advised by RBG Collect data in the most appropriate manner Take and process meter readings remotely Undertake data analysis and provide all data and data analysis relating to each property to the Council in the format and at frequency to be agreed with the Council Give particular consideration to potentially vulnerable residents in all services provided, including but not limited to tariff setting, arranging access to properties for maintenance, provision of and access to billing information, credit control and payment options, data analysis to identify under-use Providing access to the Council to real time data Set up and operate individual customer accounts Provide billing services to the Council Provide bills and supporting information to residents that is compliant with all relevant legislation and guidance Develop standing and variable charges including heat sale tariffs for all properties. Standing charges Manage and collect charges under the Council's Heat Supply Agreements with the end-users Offer full flexibility in charges collection/credit control options to individual properties Undertake maintenance and repairs to metering and billing equipment Work in the spirit of partnership with the Council Provide a high-quality Service that is financially and environmentally sustainable Comply with all applicable legislation The Contract period will be for five years plus an option to extend for a further five years The draft terms and conditions of contract that have been published alongside this notice in the Invitation to tender (ITT) pack are subject to change. The evaluation criteria will be based on the most economically advantageous tender (MEAT).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a91919cd-5986-462f-ad3d-01aa89771416 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 May 2023 |
| Submission deadline | 20 Apr 2022 |
| Future notice date | Not specified |
| Award date | 30 Nov 2022 |
| Contract period | 1 Dec 2022 - 1 Dec 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,350,000 |
| Lots value | Not specified |
| Awards value | £1,350,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ROYAL BOROUGH OF GREENWICH |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE18 6HQ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI5 Outer London - East and North East |
| ITL 3 | TLI51 Bexley and Greenwich |
| Local authority | Greenwich |
| Electoral ward | Woolwich Arsenal |
| Westminster constituency | Greenwich and Woolwich |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SWITCH2 ENERGY |

## CPV Codes

### Divisions

- 38 - Laboratory, optical and precision equipments (excl. glasses)
- 48 - Software package and information systems
- 65 - Public utilities
- 71 - Architectural, construction, engineering and inspection services

### Codes

- 38551000 - Energy meters
- 48444100 - Billing system
- 65500000 - Meter reading service
- 71314300 - Energy-efficiency consultancy services

## Release History

- 15 May 2023 at 13:03 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/a91919cd-5986-462f-ad3d-01aa89771416

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/a91919cd-5986-462f-ad3d-01aa89771416
  15th May 2023 - Awarded contract notice on Contracts Finder
- https://procontract.due-north.com/Advert?advertId=c5dd1207-5ca1-ec11-8112-005056b64545
  Advert

## Notice URLs

- http://www.royalgreenwich.gov.uk/

## Provenance

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