--- title: "CPU 8239 - Housing Services Automated Dialler" ocid: "ocds-b5fd17-8dc976ac-9c18-4053-ba14-3445818b066c" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8dc976ac-9c18-4053-ba14-3445818b066c" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8dc976ac-9c18-4053-ba14-3445818b066c.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-8dc976ac-9c18-4053-ba14-3445818b066c.json" source: "Contracts Finder" current_stage: "Award" buyer: "Nottingham City Council" published: "2026-10-07" --- # CPU 8239 - Housing Services Automated Dialler Buyer: Nottingham City Council Current stage: Award OCID: ocds-b5fd17-8dc976ac-9c18-4053-ba14-3445818b066c [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-8dc976ac-9c18-4053-ba14-3445818b066c) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-8dc976ac-9c18-4053-ba14-3445818b066c.json) ## Summary Nottingham City Council procured a cloud-hosted automated outbound dialler for its Housing Services and Housing Rents function. The service supports tenant engagement about rent accounts and arrears through automated voice calls and SMS. It includes campaign management, routing responses to relevant Council officers, reporting and analytics, and integration with the Council’s existing housing systems. Delivery is for Nottingham City Council in Nottingham, England. This is a housing-focused software service, rather than a general-purpose communications system: suppliers need to support the Council’s rent and arrears engagement activities and connect the dialler with its housing systems. The procurement is complete and was awarded to Voicescape Limited on 29 March 2026. The Council made a call-off from Crown Commercial Service’s G-Cloud 14 framework, under its cloud software lot, after assessing suitable services on the framework. The initial contract runs from 30 March 2026 to 29 March 2027, with three further extension periods of up to 12 months each. The first-year annual licence fee and awarded value are £80,000 excluding VAT, based on 23,500 properties. Charges for each extension are calculated under the contractual pricing mechanism: the previous year’s annual licence fee plus RPI and 2.9%. The process was assessed through the framework; the source does not describe separate scoring criteria. This award demonstrates demand from Nottingham City Council for a cloud dialler tied to housing rent and arrears work, sized around tenant communications across 23,500 properties. A credible competitor for a comparable requirement would need a proven automated outbound voice and SMS service, with tools to manage campaigns, route interactions to housing officers, and provide useful reporting and analytics. Integration with existing housing systems is central to the requirement, as is supporting tenant engagement specifically about rent accounts and arrears. The selected supplier was assessed through a G-Cloud 14 call-off, so familiarity with supplying cloud software through this framework route would be commercially relevant. Small and medium-sized enterprises and voluntary, community and social enterprises were marked as suitable for the procurement. ## Notice Nottingham City Council has awarded a call-off contract under Crown Commercial Service G-Cloud 14 (RM1557.14), Lot 2 - Cloud Software, for the provision of a cloud-hosted automated outbound dialler solution for the Council's Housing Services / Housing Rents function. The solution supports automated tenant engagement in relation to rent accounts and arrears through outbound voice and SMS communications, including campaign management, routing to relevant officers, reporting and analytics, and integration with the Council's existing housing systems. The contract has been awarded to Voicescape Limited following assessment of suitable services available through G-Cloud 14. The initial contract term is 12 months from 30 March 2026 to 29 March 2027, with provision for three further periods of up to 12 months. The Year 1 annual licence fee is PS80,000 excluding VAT. Pricing is based on 23,500 properties. Charges for any extension period are subject to the contractual pricing mechanism of the previous year's annual licence fee plus RPI and 2.9% . This is an award notice only and the opportunity is not open for applications. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/de4c5bd1-0931-4376-9191-4dcc236ffcf1 | | Notice type | Award Notice | | Procurement type | Framework | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Call-off from a framework agreement | | Tender suitability | SME, VCSE | | Awardee scale | SME | | All stages | Award | ## Dates | Field | Value | | --- | --- | | Publication date | 7 Oct 2026 | | Submission deadline | Not specified | | Future notice date | Not specified | | Award date | 29 Mar 2026 | | Contract period | 30 Mar 2026 - 29 Mar 2027 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £80,000 | | Lots value | Not specified | | Awards value | £80,000 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | Nottingham City Council | | Locality | NOTTINGHAM | | Postcode area | Nottingham | | Postcode | NG2 3NG | | Country | England | | ITL 1 | TLF East Midlands (England) | | ITL 2 | TLF1 Derbyshire and Nottinghamshire | | ITL 3 | TLF14 Nottingham | | Local authority | Nottingham | | Electoral ward | Castle | | Westminster constituency | Nottingham East | | Delivery location | TLF East Midlands (England) | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | VOICESCAPE LIMITED | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48000000 - Software package and information systems ## Release History - 7 Oct 2026 at 11:54 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/de4c5bd1-0931-4376-9191-4dcc236ffcf1 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/de4c5bd1-0931-4376-9191-4dcc236ffcf1 7th October 2026 - Awarded contract notice on Contracts Finder ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8dc976ac-9c18-4053-ba14-3445818b066c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8dc976ac-9c18-4053-ba14-3445818b066c.json.