---
title: "Project to Manage a Service Management Toolkit"
ocid: "ocds-b5fd17-8dce0e37-db7c-438d-a113-93b610fd4269"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8dce0e37-db7c-438d-a113-93b610fd4269"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8dce0e37-db7c-438d-a113-93b610fd4269.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8dce0e37-db7c-438d-a113-93b610fd4269.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "POLICE DIGITAL SERVICE"
published: "2024-05-10"
---

# Project to Manage a Service Management Toolkit

Buyer: POLICE DIGITAL SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-8dce0e37-db7c-438d-a113-93b610fd4269

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## Summary

The Police Digital Service has awarded a contract for the project "Project to Manage a Service Management Toolkit" to Illuminet Solutions Ltd. The tender was for technical consultancy services under a selective procurement method, with a contract value of £111,252. The contract period is from 1st April 2024 to 30th September 2024. The tender was initiated on 31st March 2024 and involved the call-off from a framework agreement. The project location is in the United Kingdom, and the service category is under "Systems and technical consultancy services".

This tender presents an opportunity for businesses in the technical consultancy industry to secure contracts with the Police Digital Service. Small and medium-sized enterprises (SMEs) are deemed suitable for this procurement, as indicated by the tender's suitability criteria. Businesses that excel in IT service management and cloud-based solutions would be well-suited to compete for this tender. The award to Illuminet Solutions Ltd highlights the potential for successful SMEs to grow their business through public procurement opportunities.

## Notice

A modern cloud-based solution for IT Service Management lays the foundation for digital transformation, which is exactly the direction Police Digital Service (PDS) wish to strive towards. In doing so PDS require the tools to be able to facilitate such a transformation. PDS's current processes are fragmented and aren't captured within in one tool, which is increasing the difficulty to identify and resolve incidents. PDS have procured the ServiceNow platform to streamline and modernise incident and configuration management, this now requires implementation and project managing.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/75d3b5bb-f26c-43d8-bf15-4803da66c6fc |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 May 2024 |
| Submission deadline | 31 Mar 2024 |
| Future notice date | Not specified |
| Award date | 31 Mar 2024 |
| Contract period | 31 Mar 2024 - 30 Sep 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £92,710 |
| Lots value | Not specified |
| Awards value | £111,252 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | POLICE DIGITAL SERVICE |
| Locality | LONDON |
| Post town | Central London |
| Postcode | EC2V 7JE |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | City of London |
| Electoral ward | Cheap |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ILLUMINET SOLUTIONS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72220000 - Systems and technical consultancy services

## Release History

- 10 May 2024 at 13:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/75d3b5bb-f26c-43d8-bf15-4803da66c6fc

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/75d3b5bb-f26c-43d8-bf15-4803da66c6fc
  10th May 2024 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.pds.police.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8dce0e37-db7c-438d-a113-93b610fd4269. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8dce0e37-db7c-438d-a113-93b610fd4269.json.