---
title: "Language Services"
ocid: "ocds-b5fd17-8dd01899-5571-40bc-bdf1-fad678a12ff0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8dd01899-5571-40bc-bdf1-fad678a12ff0"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8dd01899-5571-40bc-bdf1-fad678a12ff0.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8dd01899-5571-40bc-bdf1-fad678a12ff0.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BRITISH TRANSPORT POLICE"
published: "2024-04-08"
---

# Language Services

Buyer: BRITISH TRANSPORT POLICE  
Current stage: Award  
OCID: ocds-b5fd17-8dd01899-5571-40bc-bdf1-fad678a12ff0

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## Summary

The British Transport Police has awarded a contract for Language Services to thebigword Group Limited. The procurement process, named "Language Services", falls under the industry category of General public services and Provision of services to the community. The specific services requested include Face to Face Interpretation, Translation/Transcription, Telephone Interpretation, British Sign Language, and Video Remote Interpreting. The contract value is £72,859,239, with a tender period ending on 2nd April 2024 and a contract period starting on 1st August 2022 and ending on 31st July 2025.

This contract provides opportunities for businesses providing language services to engage with a large-scale public entity. Small and medium-sized enterprises (SMEs) and Voluntary, Community, and Social Enterprises (VCSEs) are especially encouraged to participate due to the contract's emphasis on tailored and end-to-end language solutions. Businesses with expertise in language interpretation and translation services, particularly those who can fulfill the unique requirements specified by the British Transport Police, are well-suited to compete in this selective procurement process.

## Notice

Contract extension option to 31 July 2024 is being utilised. BTP requires a single supplier to provide a tailored, end to end solution for all language service requirements 24 hours a day, 365 days a year: * Face to Face Interpretation Services (F2F) * Translation/Transcription Services (TMS) * Telephone Interpretation Services (TI) * British Sign Language (BSL) * Video Remote Interpreting (VRI) Provision of interpreters is governed by the Police and Criminal Evidence (PACE) 1984. If a suspect requires an interpreter for interview or the taking of a statement BTP must arrange for one to be present. The requirement shall also be available to victims of crime and witnesses and during daily / operational contact with members of the public as well as meet BTP's Welsh language translation (WLT) obligations. As the contract will serve various business areas, in preparation for tendering, a number of business users and stakeholders have been consulted across B Division, C Division, Crime, Fatality Investigations, Justice, Custody, BTPA and Corporate Communications.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6ca1c4bc-a933-433c-8fae-7e81215ece2f |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure (above threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Apr 2024 |
| Submission deadline | 2 Apr 2024 |
| Future notice date | Not specified |
| Award date | 31 May 2022 |
| Contract period | 31 Jul 2022 - 31 Jul 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £224,755 |
| Lots value | Not specified |
| Awards value | £72,859,239 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BRITISH TRANSPORT POLICE |
| Locality | LONDON |
| Post town | North West London |
| Postcode | NW1 9LN |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI36 Camden |
| Local authority | Camden |
| Electoral ward | Camden Town |
| Westminster constituency | Holborn and St Pancras |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England), TLL Wales, TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | THEBIGWORD GROUP |

## CPV Codes

### Divisions

- 75 - Administration, defence and social security services

### Codes

- 75110000 - General public services
- 75200000 - Provision of services to the community

## Release History

- 8 Apr 2024 at 12:09 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/6ca1c4bc-a933-433c-8fae-7e81215ece2f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/6ca1c4bc-a933-433c-8fae-7e81215ece2f
  8th April 2024 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.btp.police.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8dd01899-5571-40bc-bdf1-fad678a12ff0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8dd01899-5571-40bc-bdf1-fad678a12ff0.json.