---
title: "DWP Synergy Programme Intelligent Client Function Design Partner"
ocid: "ocds-b5fd17-8dde1c00-5e9a-44d4-8bf8-f1005bf44eb6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8dde1c00-5e9a-44d4-8bf8-f1005bf44eb6"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8dde1c00-5e9a-44d4-8bf8-f1005bf44eb6.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8dde1c00-5e9a-44d4-8bf8-f1005bf44eb6.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2024-09-03"
---

# DWP Synergy Programme Intelligent Client Function Design Partner

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-8dde1c00-5e9a-44d4-8bf8-f1005bf44eb6

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## Summary

The Department for Work and Pensions (DWP) has awarded a contract to KPMG LLP under the Synergy Programme for the role of Intelligent Client Function Design Partner. This procurement process, classified under business and management consultancy services (CPV code 79410000), involved a selective procurement method through a call-off from a framework agreement. The procurement stage is complete, with key dates including the tender period ending on 23 February 2023, contract award on 24 February 2023, and a contract period from 27 February 2023 to 26 February 2024. The project aims to centralise and optimise shared HR and Finance services across DWP and other customer departments, covering delivery locations worldwide, including the British Overseas Territories, Channel Islands, Europe, Isle of Man, and the United Kingdom. The total contract value is £972,061.65 GBP.

This tender creates significant opportunities for growth within the business and management consultancy sector, particularly for firms specialising in organisational design and shared services optimisation. Large-scale consultancy firms, especially those experienced in managing complex, multi-stakeholder projects, would be well-suited to compete for similar opportunities in the future. The partnership with a high-profile institution like DWP and the comprehensive scope of the program can also broaden the successful partner's market reach and enhance their portfolio, positioning them favourably for subsequent public sector contracts.

## Notice

Brief Description: DWP, as the lead contracting authority for the Synergy Programme, is looking to appoint an Intelligent Client Function Design Partner. The creation of a centralised Intelligent Client Function is central to the Programme Success. The goal is that this will be a high performing user centric organisation, skilled with the right culture, structure, governance, resources, culture, and capabilities to partner with customer departments to deliver easy to use services, freeing up colleagues' time to focus on the moments that matter. Using the expertise of the Intelligent Client Function Design Partner in Organisational Design, the Synergy ICF will work with the four customer departments and stakeholders to ensure the delivery of best in class, VfM (Value for Money) shared HR (Human Resources) and Finance services which meet the needs of service users. The ICF will eventually provide services to the four customer departments and manage contracts with both the BPS (Business Process Services) provider and the technology partners.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/40a868b7-74d6-4c26-9670-3367d80aa5ea |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Sep 2024 |
| Submission deadline | 23 Feb 2023 |
| Future notice date | Not specified |
| Award date | 24 Feb 2023 |
| Contract period | 27 Feb 2023 - 30 Sep 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £972,061 |
| Lots value | Not specified |
| Awards value | £972,061 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 5GL |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | KPMG |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79410000 - Business and management consultancy services

## Release History

- 3 Sep 2024 at 11:01 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/40a868b7-74d6-4c26-9670-3367d80aa5ea
- 7 Mar 2023 at 14:36 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/40a868b7-74d6-4c26-9670-3367d80aa5ea

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/40a868b7-74d6-4c26-9670-3367d80aa5ea
  3rd September 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/5bdb950f-eb58-46f6-88ef-04b13c2982e9
  n/a

## Provenance

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