---
title: "SOFT MARKET TEST - Customer Service IT Solution Melton Borough Council"
ocid: "ocds-b5fd17-8dea48b2-d417-410f-b4c3-6e02abb188ac"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8dea48b2-d417-410f-b4c3-6e02abb188ac"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8dea48b2-d417-410f-b4c3-6e02abb188ac.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8dea48b2-d417-410f-b4c3-6e02abb188ac.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "WELLAND PROCUREMENT"
published: "2024-04-12"
---

# SOFT MARKET TEST - Customer Service IT Solution Melton Borough Council

Buyer: WELLAND PROCUREMENT  
Current stage: Tender  
OCID: ocds-b5fd17-8dea48b2-d417-410f-b4c3-6e02abb188ac

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-8dea48b2-d417-410f-b4c3-6e02abb188ac)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-8dea48b2-d417-410f-b4c3-6e02abb188ac.json)

## Summary

The Melton Borough Council, represented by Welland Procurement, has released a tender titled "SOFT MARKET TEST - Customer Service IT Solution" aimed at suppliers of IT solutions for customer service improvement. The procurement is in the services category under CPV codes for software and information systems. The tender deadline is 10th May 2024, with a contract period starting on 1st April 2025 and ending on 31st March 2030.

This opportunity, open to SMEs, offers a chance for IT solution providers to showcase innovations in customer service technology. Businesses in the software package, information systems, and marketing services industries are well-suited to compete. The Council is seeking long-term solutions that can enhance the customer service journey for Melton Borough Council, offering ample growth prospects for businesses in the IT services sector.

## Notice

The Council would like to hear from suppliers of IT solutions in relation to a customer service journey, to be used by the Customer Services team at Melton Borough Council. The Council is open to how this new provision could be delivered, including different solutions that may be available, how the service could be improved with innovation and what can be provided on a long-term basis. Please log on to ProContract e-procurement portal and search for project reference DN719405 for further information. https://procontract.due-north.com/Register

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2cbf23ff-4b03-4fe8-ae97-9865063d840e |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Apr 2024 |
| Submission deadline | 10 May 2024 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 Mar 2025 - 31 Mar 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WELLAND PROCUREMENT |
| Locality | MELTON MOWBRAY |
| Post town | Leicester |
| Postcode | LE13 1GH |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire |
| ITL 3 | TLF22 Leicestershire CC and Rutland |
| Local authority | Melton |
| Electoral ward | Melton Warwick |
| Westminster constituency | Melton and Syston |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 48000000 - Software package and information systems
- 79342000 - Marketing services

## Release History

- 12 Apr 2024 at 13:39 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/2cbf23ff-4b03-4fe8-ae97-9865063d840e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2cbf23ff-4b03-4fe8-ae97-9865063d840e
  12th April 2024 - Opportunity notice on Contracts Finder

## Notice URLs

- http://www.melton.gov.uk/council_and_democracy/selling_to_the_council.aspx
- https://procontract.due-north.com/Register

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8dea48b2-d417-410f-b4c3-6e02abb188ac. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8dea48b2-d417-410f-b4c3-6e02abb188ac.json.