---
title: "COV - One Coventry User Led Service Design Consultancy"
ocid: "ocds-b5fd17-8dec0b53-7ab0-4672-b2f0-d91679cdea83"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8dec0b53-7ab0-4672-b2f0-d91679cdea83"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8dec0b53-7ab0-4672-b2f0-d91679cdea83.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8dec0b53-7ab0-4672-b2f0-d91679cdea83.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "COVENTRY - SOLIHULL - WARWICKSHIRE"
published: "2020-07-10"
---

# COV - One Coventry User Led Service Design Consultancy

Buyer: COVENTRY - SOLIHULL - WARWICKSHIRE  
Current stage: Tender  
OCID: ocds-b5fd17-8dec0b53-7ab0-4672-b2f0-d91679cdea83

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## Summary

The Coventry City Council is currently seeking a supplier for the "COV - One Coventry User Led Service Design Consultancy" contract, valued at a maximum of £100,000 excluding VAT, as part of their Digital First Programme. This procurement process is in the planning stage, with the tender period set to close on 24th July 2020. The project aims to enhance user-centred service design and improve efficiencies in service delivery within the local authority. The relevant services will be delivered in Coventry, West Midlands, UK, with the contract expected to start on 7th September 2020 and conclude by 6th March 2021.

This tender represents an excellent opportunity for businesses specialising in business and management consultancy and related services, particularly those with expertise in design consultancy. Small and medium enterprises (SMEs) are encouraged to apply, as the project prioritises a partnership approach to service design that can leverage innovative solutions for local governance. Competitors should be prepared to demonstrate how their services can contribute to improved customer outcomes through user-led design methodologies.

## Notice

User Led Service Design is one of the fundamental principles of Government Digital Services (GDS) and the Local Digital Declaration (of which Coventry City Council is a signatory). As part of the Digital First Programme the Design workstream focuses on adopting a user led service design approach to reviewing our services and identifying and delivering opportunities for improved customer outcomes and efficiencies. Coventry Council is seeking to award a contract to a supplier who will work in a partnership approach to develop and deliver a user centred design solution for the Council. Further details can be found in the tender documentation. The value of the initial contract (6 months) will be a maximum value of PS100k exc VAT. Additional information: please visit www.csw-jets.co.uk to express a interest to be able to access the tender documentation Delivery Notes Please see the tender documentation. Is a Recurrent Procurement Type? : No

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/47b68da3-b800-4f7d-b716-c881fc103525 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Jul 2020 |
| Submission deadline | 24 Jul 2020 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 6 Sep 2020 - 6 Mar 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | COVENTRY - SOLIHULL - WARWICKSHIRE |
| Locality | COVENTRY |
| Post town | Coventry |
| Postcode | CV1 2GN |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG33 Coventry |
| Local authority | Coventry |
| Electoral ward | St Michael's |
| Westminster constituency | Coventry South |
| Delivery location | TLG West Midlands (England) |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79400000 - Business and management consultancy and related services
- 79415200 - Design consultancy services

## Release History

- 10 Jul 2020 at 12:36 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/47b68da3-b800-4f7d-b716-c881fc103525
- 10 Jul 2020 at 12:34 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/47b68da3-b800-4f7d-b716-c881fc103525

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/47b68da3-b800-4f7d-b716-c881fc103525
  10th July 2020 - Opportunity notice on Contracts Finder
- https://in-tendhost.co.uk/csw-jets/aspx/
  Additional information on how to apply for this contract

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8dec0b53-7ab0-4672-b2f0-d91679cdea83. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8dec0b53-7ab0-4672-b2f0-d91679cdea83.json.