---
title: "Revenues & Benefits System Backlog Support"
ocid: "ocds-b5fd17-8e03da5a-f480-427e-b3f1-5d30a49c3bc9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8e03da5a-f480-427e-b3f1-5d30a49c3bc9"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8e03da5a-f480-427e-b3f1-5d30a49c3bc9.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8e03da5a-f480-427e-b3f1-5d30a49c3bc9.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "Royal Borough of Kensington and Chelsea"
published: "2026-10-23"
---

# Revenues & Benefits System Backlog Support

Buyer: Royal Borough of Kensington and Chelsea  
Current stage: Award  
OCID: ocds-b5fd17-8e03da5a-f480-427e-b3f1-5d30a49c3bc9

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-8e03da5a-f480-427e-b3f1-5d30a49c3bc9)  
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## Summary

The Royal Borough of Kensington and Chelsea commissioned specialist support for its Revenues and Benefits service. The work is to tackle outstanding cases by triaging them, processing them and managing the backlog, helping the Council deliver its revenues and benefits functions promptly and effectively. This is a service requirement involving experienced support resources, rather than the supply of a specified product or a programme of software development. The work is delivered in London and supports the Council’s own service operations. The procurement sits within IT support services, but its practical focus is casework and backlog reduction for Revenues and Benefits. The appointed supplier is NEC Software Solutions UK Limited.

The procurement is complete and the contract was awarded to NEC Software Solutions UK Limited on 24 September 2026. It used a selective, restricted procedure through the RM6259 Vertical Application Solutions Framework. The awarded value is £823,200. The contract period runs from 25 September 2026 to 25 January 2027, matching the stated initial four-month service period. The original tender deadline was 24 September 2026. The contract description also allowed for extensions in any period up to a further 14 months. The published procurement value and award value are both £823,200. The process records the supplier and award outcome; no separate evaluation weighting or award-scoring basis is stated in the supplied details.

For suppliers considering comparable Revenues and Benefits support for this Council, the award indicates demand for specialist resources able to work directly through a service backlog: triaging, processing and managing outstanding cases. Credible competitors would need to provide experienced people who can support the Council’s operational delivery and reduce case backlogs, rather than offer general IT services alone. The work was awarded through a selective route using the Vertical Application Solutions Framework, so familiarity with this framework route would be commercially relevant. The procurement was not identified as suitable for SMEs or voluntary, community and social enterprises. No particular professional accreditation, software platform or additional technical qualification is identified in the available requirement.

## Notice

The contract is for the provision of specialist support services to the Council's Revenues and Benefits service for a period of 4 months with the option to extend in any period up to a further 14 months. This contract has been awarded under the RM6259 - Vertical Application Solutions Framework (GCA). The appointed supplier will provide experienced resources to undertake the triaging, processing and management of outstanding cases, supporting the reduction of service backlogs and contributing to the timely and effective delivery of Revenues and Benefits functions.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/94eaf3e2-43c7-4fb3-8f4f-bc0dcb48c0af |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Oct 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 24 Sep 2026 |
| Contract period | 25 Sep 2026 - 25 Jan 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £823,200 |
| Lots value | Not specified |
| Awards value | £823,200 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Royal Borough of Kensington and Chelsea |
| Locality | LONDON |
| Postcode area | South West London |
| Postcode | SW11 4AY |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI34 Wandsworth |
| Local authority | Wandsworth |
| Electoral ward | Battersea Park |
| Westminster constituency | Battersea |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NEC Software Solutions UK Limited |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 23 Oct 2026 at 17:30 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/94eaf3e2-43c7-4fb3-8f4f-bc0dcb48c0af

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/94eaf3e2-43c7-4fb3-8f4f-bc0dcb48c0af
  23rd October 2026 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=1078017832
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8e03da5a-f480-427e-b3f1-5d30a49c3bc9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8e03da5a-f480-427e-b3f1-5d30a49c3bc9.json.