---
title: "Con_17892 Zendesk Suite of Services"
ocid: "ocds-b5fd17-8e18ffa2-5c66-4620-9055-2c7a3f1a462e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8e18ffa2-5c66-4620-9055-2c7a3f1a462e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8e18ffa2-5c66-4620-9055-2c7a3f1a462e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8e18ffa2-5c66-4620-9055-2c7a3f1a462e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR EDUCATION"
published: "2023-01-19"
---

# Con_17892 Zendesk Suite of Services

Buyer: DEPARTMENT FOR EDUCATION  
Current stage: Award  
OCID: ocds-b5fd17-8e18ffa2-5c66-4620-9055-2c7a3f1a462e

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-8e18ffa2-5c66-4620-9055-2c7a3f1a462e)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-8e18ffa2-5c66-4620-9055-2c7a3f1a462e.json)

## Summary

The Department for Education has awarded a contract for the provision and access to the Zendesk Suite of Services. The contract has a value of £291,548.16 and covers software package and information systems. The procurement method used was selective, calling off from a framework agreement. The contract period is from January 17, 2023, to January 16, 2026, with a tender period that ended on January 3, 2023. The contract was awarded to Netpremacy Limited, an SME supplier, and the locations for delivery of services are Yorkshire and the Humber, West Midlands, and London.

This tender provides an opportunity for businesses in the software industry as it involves the provision of licenses, a platform, and ongoing supporting services. Small and medium-sized enterprises (SMEs) like Netpremacy Limited, as well as other similar businesses, would be well-suited to compete for such contracts due to the nature of the services required. The Department for Education, as the buying organisation, seeks to enhance their technological infrastructure through this procurement, creating growth potential for software service providers.

## Notice

Provision and access to the Zendesk Suite of Services including licences, platform and on-going supporting services and implementation

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/db640dde-6bb1-40cf-b4cc-5b2fa0235e0e |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Jan 2023 |
| Submission deadline | 3 Jan 2023 |
| Future notice date | Not specified |
| Award date | 19 Jan 2023 |
| Contract period | 17 Jan 2023 - 16 Jan 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £291,548 |
| Lots value | Not specified |
| Awards value | £291,548 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR EDUCATION |
| Locality | SHEFFIELD |
| Post town | Sheffield |
| Postcode | S1 3TP |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE3 South Yorkshire |
| ITL 3 | TLE32 Sheffield |
| Local authority | Sheffield |
| Electoral ward | City |
| Westminster constituency | Sheffield Central |
| Delivery location | TLE Yorkshire and The Humber, TLG West Midlands (England), TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NETPREMACY |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 19 Jan 2023 at 14:20 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/db640dde-6bb1-40cf-b4cc-5b2fa0235e0e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/db640dde-6bb1-40cf-b4cc-5b2fa0235e0e
  19th January 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/636a1365-ecfa-4055-ac6a-ac13fbe1032a
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8e18ffa2-5c66-4620-9055-2c7a3f1a462e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8e18ffa2-5c66-4620-9055-2c7a3f1a462e.json.