---
title: "Telephony Contact Centre Services"
ocid: "ocds-b5fd17-8e1d3882-25f2-4ba1-91d8-b9ef9896c1bb"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8e1d3882-25f2-4ba1-91d8-b9ef9896c1bb"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8e1d3882-25f2-4ba1-91d8-b9ef9896c1bb.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8e1d3882-25f2-4ba1-91d8-b9ef9896c1bb.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SECURITY INDUSTRY AUTHORITY"
published: "2025-02-04"
---

# Telephony Contact Centre Services

Buyer: SECURITY INDUSTRY AUTHORITY  
Current stage: Award  
OCID: ocds-b5fd17-8e1d3882-25f2-4ba1-91d8-b9ef9896c1bb

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-8e1d3882-25f2-4ba1-91d8-b9ef9896c1bb)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-8e1d3882-25f2-4ba1-91d8-b9ef9896c1bb.json)

## Summary

The Security Industry Authority has completed a procurement process titled "Telephony Contact Centre Services" under the industry category of "Telephone network" (CPV code 32551400) and "Call centre" (CPV code 79512000). The tender, identified as SIA 818, was for a managed telephony network solution. The procurement was conducted via a selective method through a call-off from a framework agreement. The contract was awarded on 15th October 2024 to Wavenet Limited, with a contract period starting on 6th January 2025 and ending on 5th January 2028. The total value of the contract is £224,960.70. The primary location for the delivery of the services is the United Kingdom.

This tender presents significant opportunities for businesses specialising in telephony and contact centre solutions, particularly those that can offer comprehensive managed service options. SMEs are particularly encouraged, as the procurement process highlights suitability for small and medium-sized enterprises. For companies within this industry, participating in such tenders can lead to substantial business growth by forming long-term partnerships with public agencies like the Security Industry Authority, thereby ensuring a stable revenue stream over the contract period.

## Notice

Requirement for a managed telephony network solution

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e0d83575-7ac1-4484-bb47-3774fa153bd2 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Feb 2025 |
| Submission deadline | 18 Jun 2024 |
| Future notice date | Not specified |
| Award date | 14 Oct 2024 |
| Contract period | 6 Jan 2025 - 5 Jan 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £224,960 |
| Lots value | Not specified |
| Awards value | £224,960 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SECURITY INDUSTRY AUTHORITY |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 1UG |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Mile End |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | WAVENET |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 32551400 - Telephone network
- 79512000 - Call centre

## Release History

- 4 Feb 2025 at 13:26 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e0d83575-7ac1-4484-bb47-3774fa153bd2

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e0d83575-7ac1-4484-bb47-3774fa153bd2
  4th February 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8e1d3882-25f2-4ba1-91d8-b9ef9896c1bb. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8e1d3882-25f2-4ba1-91d8-b9ef9896c1bb.json.