--- title: "UK_169_Global Confidential raising concerns platform with an integrated case management system" ocid: "ocds-b5fd17-8e27cf64-00ea-4682-aecd-0336bce4f84d" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8e27cf64-00ea-4682-aecd-0336bce4f84d" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8e27cf64-00ea-4682-aecd-0336bce4f84d.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-8e27cf64-00ea-4682-aecd-0336bce4f84d.json" source: "Contracts Finder" current_stage: "Tender" buyer: "BRITISH COUNCIL" published: "2024-01-15" --- # UK_169_Global Confidential raising concerns platform with an integrated case management system Buyer: BRITISH COUNCIL Current stage: Tender OCID: ocds-b5fd17-8e27cf64-00ea-4682-aecd-0336bce4f84d [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-8e27cf64-00ea-4682-aecd-0336bce4f84d) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-8e27cf64-00ea-4682-aecd-0336bce4f84d.json) ## Summary The British Council is seeking proposals for a global confidential raising concerns platform with an integrated case management system. This IT services tender falls under the CPV code 72000000 for IT services and 48445000 for Customer Relation Management software. The procurement process is in the tender stage, with a submission deadline of 14th February 2024. The contracting authority is the British Council, located in London, United Kingdom. This tender presents an opportunity for IT service providers specializing in consulting, software development, internet, and support, particularly those with expertise in customer relation management software. The contract duration spans 3 years with the possibility of extension up to 7 times for 12 months each. Interested businesses can bid through an open procedure above threshold, aiming to improve end-user experience through a secure and accessible reporting system. ## Notice The British Council is retendering for a 24/7/365 branded Raising Concerns confidential helpline to provide a platform to enable staff, customers, partners, contractors, consultants, etc. to report incidents concerns and suspicions relating to serious wrongdoing about: o the safety of children or vulnerable adults o fraudulent activity o harassment o significant breaches of our Code of Conduct (British Council employees only). The service is to be provided by a third party creating a separation with the organisation, providing opportunity to report concerns across a number of communication systems, catering for a range of different languages, that will be regulatory and legally compliant across all jurisdictions. Through tender we would seek to replicate the current level of service to minimise disruption to end users with addition of an integrated case management system to allow us to follow up and track cases more efficiently. improving the end user experience. Additional information: If you are interested in expressing an interest and/or bidding for this project, please go to https://in-tendhost.co.uk/britishcouncil . You may then have to register your company before you can express an interest for this project and get access the documents. The Contract awarded will be for a duration of 3 years with an option for an extension for up to an additional of 7 extensions of 12 months duration each. Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b6ec994a-7835-400b-a02e-1a039b058f20 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 15 Jan 2024 | | Submission deadline | 14 Feb 2024 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 May 2024 - 30 Apr 2027 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | BRITISH COUNCIL | | Locality | LONDON | | Post town | East London | | Postcode | E20 1JQ | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI4 Inner London - East | | ITL 3 | TLI41 Hackney and Newham | | Local authority | Newham | | Electoral ward | Stratford Olympic Park | | Westminster constituency | Stratford and Bow | | Delivery location | Not specified | ## CPV Codes ### Divisions - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support ### Codes - 48445000 - Customer Relation Management software package - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 15 Jan 2024 at 14:30 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/b6ec994a-7835-400b-a02e-1a039b058f20 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/b6ec994a-7835-400b-a02e-1a039b058f20 15th January 2024 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/britishcouncil/aspx/ Additional information on how to apply for this contract ## Notice URLs - https://in-tendhost.co.uk/britishcouncil ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8e27cf64-00ea-4682-aecd-0336bce4f84d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8e27cf64-00ea-4682-aecd-0336bce4f84d.json.