--- title: "LiveWell Dorset Digital Platform & Customer Relationship Management (CRM)" ocid: "ocds-b5fd17-8e2c492f-29ae-40fb-912f-3bce637ce29d" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8e2c492f-29ae-40fb-912f-3bce637ce29d" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8e2c492f-29ae-40fb-912f-3bce637ce29d.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-8e2c492f-29ae-40fb-912f-3bce637ce29d.json" source: "Contracts Finder" current_stage: "Award" buyer: "DORSET COUNCIL" published: "2020-12-31" --- # LiveWell Dorset Digital Platform & Customer Relationship Management (CRM) Buyer: DORSET COUNCIL Current stage: Award OCID: ocds-b5fd17-8e2c492f-29ae-40fb-912f-3bce637ce29d [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-8e2c492f-29ae-40fb-912f-3bce637ce29d) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-8e2c492f-29ae-40fb-912f-3bce637ce29d.json) ## Summary The procurement process for the "LiveWell Dorset Digital Platform & Customer Relationship Management (CRM)" project is being conducted by Dorset Council, located in Dorchester, England. This open procedure tender was published on 29th October 2020 and closed on 30th November 2020, with a contract value of £232,000. The awarded contract commenced on 1st February 2021 and is set to last until 31st March 2023. This initiative falls under the IT services category, specifically focusing on consulting, software development, and support within the health sector in the South West region of the United Kingdom. This tender presents excellent business growth opportunities, particularly for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations with expertise in digital platform management and CRM technology. Providers that can deliver comprehensive hosting, maintenance, and support services, coupled with innovative web development solutions, would be particularly suited to compete for this contract, helping to enhance public health services in Dorset. ## Notice Public Health Dorset (PHD) is the public health service supporting Bournemouth, Christchurch & Poole Council and Dorset Council to deliver public health functions and services across the County. Part of Dorset's Prevention at Scale agenda, LiveWell Dorset is an integrated lifestyle service delivered by PHD. It supports people to make lifestyle changes that will help improve their health. This support is offered via a range of means including online self-serve tools, initial assessment and advice, referral to other public health services, signposting to local support and 1:1 LiveWell Coaching. We also support organisations to embed prevention and behaviour change into their practice by delivering training and resources. Our support offers are underpinned by a telephone contact centre and a digital platform. We are seeking a Provider to help us continue to manage and develop our existing digital platform (including the CRM). The key aspects of the services sought are: * A comprehensive hosting, maintenance and support service. * A partner who will lead the way with web development and CRM technology expertise to help achieve our digital platform development objectives. Tenderers are requested to read the PROCUREMENT DOCUMENT first as it contains important information. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0c20d4b2-23c1-4ae4-914f-e85f884cb2d1 | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME, VCSE | | Awardee scale | SME | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 31 Dec 2020 | | Submission deadline | 30 Nov 2020 | | Future notice date | Not specified | | Award date | 31 Dec 2020 | | Contract period | 1 Feb 2021 - 31 Mar 2023 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £232,000 | | Lots value | Not specified | | Awards value | £232,000 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | DORSET COUNCIL | | Locality | DORCHESTER | | Post town | Dorchester | | Postcode | DT1 1UZ | | Country | England | | ITL 1 | TLK South West (England) | | ITL 2 | TLK6 North Somerset, Somerset and Dorset | | ITL 3 | TLK64 Dorset | | Local authority | Dorset | | Electoral ward | Dorchester West | | Westminster constituency | West Dorset | | Delivery location | TLK South West (England) | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | ADIDO | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 31 Dec 2020 at 10:19 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0c20d4b2-23c1-4ae4-914f-e85f884cb2d1 - 29 Oct 2020 at 08:26 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/9be105e6-2b7d-4d7f-914f-1e76b19c1a46 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/0c20d4b2-23c1-4ae4-914f-e85f884cb2d1 31st December 2020 - Awarded contract notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/9be105e6-2b7d-4d7f-914f-1e76b19c1a46 29th October 2020 - Opportunity notice on Contracts Finder ## Notice URLs - https://www.dorsetcouncil.gov.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8e2c492f-29ae-40fb-912f-3bce637ce29d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8e2c492f-29ae-40fb-912f-3bce637ce29d.json.