---
title: "Product Support for Large Enterprises"
ocid: "ocds-b5fd17-8e3bc655-5ecb-4092-9c2a-af7f1e6c3205"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8e3bc655-5ecb-4092-9c2a-af7f1e6c3205"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8e3bc655-5ecb-4092-9c2a-af7f1e6c3205.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8e3bc655-5ecb-4092-9c2a-af7f1e6c3205.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NEWCASTLE CITY COUNCIL"
published: "2024-12-31"
---

# Product Support for Large Enterprises

Buyer: NEWCASTLE CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-8e3bc655-5ecb-4092-9c2a-af7f1e6c3205

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-8e3bc655-5ecb-4092-9c2a-af7f1e6c3205)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-8e3bc655-5ecb-4092-9c2a-af7f1e6c3205.json)

## Summary

Newcastle City Council has concluded a procurement process for the project titled "Product Support for Large Enterprises," categorised under "Software package and information systems" and "IT services: consulting, software development, Internet and support". This procurement, conducted using a Negotiated Procedure Under Threshold, reached the award stage and was completed on 31st December 2024. The contract period starts on 1st January 2025 and runs through to 31st December 2025. The council's project is located in Newcastle upon Tyne, with the post code NE1 8QH.

With a contract valued at £76,000 awarded to SAP UK LTD, this tender provides an excellent opportunity for companies specialising in large-scale IT and software support services. Although the contract has been awarded, similar future opportunities within the council's large enterprise operations can be beneficial for businesses with robust capabilities in IT consulting, software development, and support services. This tender, while currently closed, highlights the types of skills and expertise that Newcastle City Council is likely to require for similar projects.

## Notice

This is a requirement as part of our Software License Agreement in line with product support provided for Newcastle City Council's large enterprise operations.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/91ea2251-7f41-4795-9fcf-42c120e4c759 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - Negotiated Procedure Under Threshold |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 Dec 2024 |
| Submission deadline | 31 Dec 2024 |
| Future notice date | Not specified |
| Award date | 31 Dec 2024 |
| Contract period | 1 Jan 2025 - 31 Dec 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £76,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NEWCASTLE CITY COUNCIL |
| Locality | NEWCASTLE-UPON-TYNE |
| Post town | Newcastle upon Tyne |
| Postcode | NE1 8QH |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Newcastle upon Tyne |
| Electoral ward | Monument |
| Westminster constituency | Newcastle upon Tyne Central and West |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SAP |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 31 Dec 2024 at 10:20 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/91ea2251-7f41-4795-9fcf-42c120e4c759

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/91ea2251-7f41-4795-9fcf-42c120e4c759
  31st December 2024 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.newcastle.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8e3bc655-5ecb-4092-9c2a-af7f1e6c3205. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8e3bc655-5ecb-4092-9c2a-af7f1e6c3205.json.