---
title: "LB Havering - Out of Hours Call Handling (Interim Contract)"
ocid: "ocds-b5fd17-8e429606-c661-4398-a34c-b7f55c9c3443"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8e429606-c661-4398-a34c-b7f55c9c3443"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8e429606-c661-4398-a34c-b7f55c9c3443.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8e429606-c661-4398-a34c-b7f55c9c3443.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ONESOURCE"
published: "2018-09-26"
---

# LB Havering - Out of Hours Call Handling (Interim Contract)

Buyer: ONESOURCE  
Current stage: Award  
OCID: ocds-b5fd17-8e429606-c661-4398-a34c-b7f55c9c3443

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-8e429606-c661-4398-a34c-b7f55c9c3443)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-8e429606-c661-4398-a34c-b7f55c9c3443.json)

## Summary

The procurement process concerns an interim contract for Out of Hours Call Handling, commissioned by the buyer oneSource, based in Romford, London. The contract falls under the services industry category, specifically telephone-answering services (CPV code: 79510000). The tender was awarded to Pinnacle Connect Limited on 27th July 2018 and the contract commenced on 18th September 2018, lasting for one year until 17th September 2019. The procurement method was a direct award in accordance with the authority's standing orders.

This contract provides a valuable opportunity for businesses, particularly those specialising in telecommunications and customer service, to engage with local government contracts. Small and medium enterprises (SMEs) are particularly encouraged to participate, given the suitability criteria. Companies with expertise in call handling or related services could position themselves as strong candidates to compete for future opportunities in similar areas.

## Notice

LB Havering - Out of Hours Call Handling (Interim Contract)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d77e05f4-75bc-4b95-9b7c-2cf543a1c149 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - Direct award in accordance with the authority's standing orders |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Sep 2018 |
| Submission deadline | 27 Jul 2018 |
| Future notice date | Not specified |
| Award date | 26 Jul 2018 |
| Contract period | 17 Sep 2018 - 17 Sep 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £99,900 |
| Lots value | Not specified |
| Awards value | £99,900 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ONESOURCE |
| Locality | ROMFORD |
| Post town | Romford |
| Postcode | RM1 3BB |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI5 Outer London - East and North East |
| ITL 3 | TLI52 Barking & Dagenham and Havering |
| Local authority | Havering |
| Electoral ward | St Edward's |
| Westminster constituency | Romford |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PINNACLE CONNECT |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79510000 - Telephone-answering services

## Release History

- 26 Sep 2018 at 09:19 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d77e05f4-75bc-4b95-9b7c-2cf543a1c149

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d77e05f4-75bc-4b95-9b7c-2cf543a1c149
  26th September 2018 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8e429606-c661-4398-a34c-b7f55c9c3443. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8e429606-c661-4398-a34c-b7f55c9c3443.json.