--- title: "P2223 Tenant Satisfaction Measures Surveys" ocid: "ocds-b5fd17-8e670cde-8aab-40b2-92f4-528f11c5c8c7" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8e670cde-8aab-40b2-92f4-528f11c5c8c7" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8e670cde-8aab-40b2-92f4-528f11c5c8c7.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-8e670cde-8aab-40b2-92f4-528f11c5c8c7.json" source: "Contracts Finder" current_stage: "Tender" buyer: "BIRMINGHAM CITY COUNCIL" published: "2024-10-11" --- # P2223 Tenant Satisfaction Measures Surveys Buyer: BIRMINGHAM CITY COUNCIL Current stage: Tender OCID: ocds-b5fd17-8e670cde-8aab-40b2-92f4-528f11c5c8c7 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-8e670cde-8aab-40b2-92f4-528f11c5c8c7) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-8e670cde-8aab-40b2-92f4-528f11c5c8c7.json) ## Summary Birmingham City Council is seeking a competent provider to conduct Tenant Satisfaction Measures (TSM) surveys, in alignment with the Regulator of Social Housing's Consumer Standards. This contract is categorised under business services, specifically focusing on law, marketing, consulting, recruitment, printing, and security, along with research consultancy services. The procurement process is currently in the tender stage, with the tender period ending on 8th November 2024. The contract is set to commence on 9th December 2024 and will run for 16 months until 31st March 2026, with an option to extend for an additional year. The services will be delivered in the West Midlands region, with the primary address being 1 Lancaster Circus, Birmingham, B4 7DJ. This tender presents a significant opportunity for businesses specializing in survey and research consultancy services to enhance their portfolio by partnering with a reputable public sector client. Small and medium-sized enterprises (SMEs) are encouraged to participate, as the procurement method is an open procedure above the threshold, ensuring a competitive and transparent selection process. Companies capable of executing comprehensive surveys and data analysis, particularly in the context of tenant satisfaction, stand to benefit significantly from this contract, which promises steady work over the 16-month period with potential for extension. ## Notice Birmingham City Council (the Council) is seeking to secure a suitable and competent provider to conduct Tenant Satisfaction Measures surveys in line with the Regulator of Social Housing's Consumer Standards. The provider is required to conduct Tenant Satisfaction Measures ("TSM") surveys in line with the Regulator of Social Housing's ("RSH") Consumer Standards. This is to ensure that the Council is compliant with the requirement to conduct an annual TSM survey measuring tenant satisfaction and to assist the Council in identifying and addressing areas of tenant dissatisfaction to drive service improvements and change. The contract will commence in December 2024 for a period of 16 months to the 31st March 2026, with the option to extend for a further one year. The Council will be using its e-tendering system (in-tend) for the administration of this procurement process and bidders must register with the system to be able to participate in the procurement process. The web address is: https://in-tendhost.co.uk/birminghamcc Registration and use of In-tend is free. All correspondence for this procurement process must be via the In-tend correspondence function. If you are unable to register with In-tend please email the Council at: cps@birmingham.gov.uk Additional information: If you are interested in tendering please use the following link to access Birmingham City Council's tender Portal. https://in-tendhost.co.uk/birminghamcc Delivery Notes Birmingham Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/99a8296b-1442-4fad-a6a6-3a265268efc3 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 11 Oct 2024 | | Submission deadline | 8 Nov 2024 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 9 Dec 2024 - 31 Mar 2026 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | BIRMINGHAM CITY COUNCIL | | Locality | WEST MIDLANDS | | Post town | Birmingham | | Postcode | B4 7DJ | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG31 Birmingham | | Local authority | Birmingham | | Electoral ward | Newtown | | Westminster constituency | Birmingham Ladywood | | Delivery location | TLG West Midlands (England) | ## CPV Codes ### Divisions - 73 - Research and development services and related consultancy services - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 73210000 - Research consultancy services - 79000000 - Business services: law, marketing, consulting, recruitment, printing and security ## Release History - 11 Oct 2024 at 14:47 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/99a8296b-1442-4fad-a6a6-3a265268efc3 - 11 Oct 2024 at 14:17 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/99a8296b-1442-4fad-a6a6-3a265268efc3 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/99a8296b-1442-4fad-a6a6-3a265268efc3 11th October 2024 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/birminghamcc/aspx/ Additional information on how to apply for this contract ## Notice URLs - https://in-tendhost.co.uk/birminghamcc ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8e670cde-8aab-40b2-92f4-528f11c5c8c7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8e670cde-8aab-40b2-92f4-528f11c5c8c7.json.