---
title: "Provision of UK Customer Satisfaction Index Report"
ocid: "ocds-b5fd17-8e6ddd3a-0e88-47f2-b59b-666d88f5f5f4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8e6ddd3a-0e88-47f2-b59b-666d88f5f5f4"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8e6ddd3a-0e88-47f2-b59b-666d88f5f5f4.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8e6ddd3a-0e88-47f2-b59b-666d88f5f5f4.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DVLA - DRIVER & VEHICLE LICENSING AGENCY"
published: "2025-08-19"
---

# Provision of UK Customer Satisfaction Index Report

Buyer: DVLA - DRIVER & VEHICLE LICENSING AGENCY  
Current stage: Award  
OCID: ocds-b5fd17-8e6ddd3a-0e88-47f2-b59b-666d88f5f5f4

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## Summary

The DVLA (Driver & Vehicle Licensing Agency) has concluded the procurement process for the "Provision of UK Customer Satisfaction Index Report". This service falls under the research and development sector, classified by CPV Code 73000000, and takes place in Swansea, Wales. The contract, awarded to the Institute of Customer Services, commenced on 1st August 2024 and will remain in effect until 31st July 2026. The procurement was executed through a direct method known as a single tender action, with the contract value being £50,040. The procurement process is now in the award update stage, following the initial contract award dated 23rd July 2024.

This tender represents a valuable opportunity for enterprises specialising in research and consultancy services. By leveraging insights from the UK Customer Satisfaction Index Report, businesses can align their services with customer expectations, fostering competitive advantage and growth in public service sectors. The process is particularly suitable for SMEs, aiding them to expand their footprint in public sector contracts by offering specialised analysis. With the direct procurement method in place, smaller firms can benefit from reduced competition and streamlined procurement requirements, positioning themselves as key service providers in the field of customer satisfaction analytics.

## Notice

The Institute of Customer Service (ICS) conduct research twice a year to produce the UK Customer Satisfaction Index (UKCSI) analysis, which is available from January and July annually. DVLA has purchased bespoke analysis from this report previously and uses the data to benchmark against other organisations. DVLA will continue to need to have sight of its position within the range of Public Services National Organisations, as well as seeing the top 30 for website, non-website, and overall services. 12 month Extension called off.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/fad242c3-5093-4810-9948-28f589f80f50 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Aug 2025 |
| Submission deadline | 15 Jul 2024 |
| Future notice date | Not specified |
| Award date | 22 Jul 2024 |
| Contract period | 31 Jul 2024 - 31 Jul 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £50,040 |
| Lots value | Not specified |
| Awards value | £41,700 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DVLA - DRIVER & VEHICLE LICENSING AGENCY |
| Locality | SWANSEA |
| Post town | Swansea |
| Postcode | SA6 7JL |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL4 Mid and South West Wales |
| ITL 3 | TLL43 Swansea |
| Local authority | Swansea |
| Electoral ward | Mynydd-bach |
| Westminster constituency | Swansea West |
| Delivery location | TLL Wales |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73000000 - Research and development services and related consultancy services

## Release History

- 19 Aug 2025 at 10:13 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/fad242c3-5093-4810-9948-28f589f80f50
- 1 Apr 2025 at 10:45 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/fad242c3-5093-4810-9948-28f589f80f50
- 29 Jul 2024 at 11:15 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/fad242c3-5093-4810-9948-28f589f80f50

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/fad242c3-5093-4810-9948-28f589f80f50
  29th July 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8e6ddd3a-0e88-47f2-b59b-666d88f5f5f4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8e6ddd3a-0e88-47f2-b59b-666d88f5f5f4.json.