---
title: "Self service solutions"
ocid: "ocds-b5fd17-8e7104da-85ea-4337-b8f4-ac14bd5e6556"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8e7104da-85ea-4337-b8f4-ac14bd5e6556"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8e7104da-85ea-4337-b8f4-ac14bd5e6556.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8e7104da-85ea-4337-b8f4-ac14bd5e6556.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LANCASTER CITY COUNCIL"
published: "2019-02-15"
---

# Self service solutions

Buyer: LANCASTER CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-8e7104da-85ea-4337-b8f4-ac14bd5e6556

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-8e7104da-85ea-4337-b8f4-ac14bd5e6556)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-8e7104da-85ea-4337-b8f4-ac14bd5e6556.json)

## Summary

The procurement process for self-service solutions was conducted by Lancaster City Council, focusing on IT services, specifically consulting, software development, and Internet support. This procurement was undertaken through a selective (restricted) procedure and has now reached the award stage. The contract, valued at £76,000, is set to run from December 1, 2018, to January 1, 2021. The procurement period for submissions ended on August 1, 2018, and the project is located in the North West of England.

This tender presents a valuable opportunity for small and medium-sized enterprises (SMEs) in the IT services sector, especially those specialising in automated telephony and revenue services support. Companies offering innovative digital solutions or self-service technologies would be particularly well-suited to engage in similar contracts, as it reflects a growing trend towards automation and efficiency in public sector services.

## Notice

Self service solutions, automated telephony to support Revenue services

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/58e25d45-f118-4f6f-aad2-43781c07e4d8 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Feb 2019 |
| Submission deadline | 1 Aug 2018 |
| Future notice date | Not specified |
| Award date | 30 Sep 2018 |
| Contract period | 1 Dec 2018 - 1 Jan 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £76,000 |
| Lots value | Not specified |
| Awards value | £76,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LANCASTER CITY COUNCIL |
| Locality | LANCASTER |
| Post town | Lancaster |
| Postcode | LA1 1PJ |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD4 Lancashire |
| ITL 3 | TLD44 Lancaster and Wyre |
| Local authority | Lancaster |
| Electoral ward | Castle |
| Westminster constituency | Lancaster and Wyre |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | INFORM COMMUNICATIONS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 15 Feb 2019 at 14:34 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/58e25d45-f118-4f6f-aad2-43781c07e4d8

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/58e25d45-f118-4f6f-aad2-43781c07e4d8
  15th February 2019 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.lancaster.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8e7104da-85ea-4337-b8f4-ac14bd5e6556. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8e7104da-85ea-4337-b8f4-ac14bd5e6556.json.