---
title: "NEPO311 Water Retail Services"
ocid: "ocds-b5fd17-8e7e278a-44dd-4398-ad8b-341f2e133946"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8e7e278a-44dd-4398-ad8b-341f2e133946"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8e7e278a-44dd-4398-ad8b-341f2e133946.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8e7e278a-44dd-4398-ad8b-341f2e133946.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ASSOCIATION OF NORTH EAST COUNCILS"
published: "2021-01-19"
---

# NEPO311 Water Retail Services

Buyer: ASSOCIATION OF NORTH EAST COUNCILS  
Current stage: Award  
OCID: ocds-b5fd17-8e7e278a-44dd-4398-ad8b-341f2e133946

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## Summary

The Association of North East Councils, trading as the North East Procurement Organisation (NEPO), is currently engaged in the award stage of the procurement process for the "NEPO311 Water Retail Services" contract, valued at £300 million. This initiative aims to establish a framework for water retail services, including automatic meter reading and efficiency support, following a previous procurement attempt that was halted due to COVID-19. The contract's effective dates are from 1st April 2021 to 31st March 2025, with the tender period concluding on 2nd October 2020.

This procurement presents substantial opportunities for businesses specialising in water retail services, especially those holding a valid Water Supply and Sewerage Licence granted by Ofwat. Companies focusing on efficient water management systems and innovations in meter reading technology would find this contract particularly relevant. Additionally, small and medium enterprises (SMEs) are encouraged to participate, fostering a competitive environment that supports local business growth while addressing the evolving demands of water services across the United Kingdom and beyond.

## Notice

This is to replace the recent procurement exercise that was abandoned due to COVID19. The Association of North East Councils Trading as the North East Procurement Organisation (NEPO) is seeking tenders for water retail services. At the time of submitting an SQ, and throughout the life of the Framework Agreement, tenderers must hold a valid Water Supply and Sewerage Licence with the appropriate retail authorisation, as issued by Ofwat. Also included within the scope of the Framework Agreement is the provision of Automatic Meter Reading and associated services and systems. The Framework Agreement will also include provisions for assisting in the reduction of consumption and supporting users efficiency schemes. Additional information: The opportunity can be accessed via the NEPO eTender system. Suppliers wishing to be considered for this contract must register their expression of interest and submit a tender through the NEPO eTender System. If not already registered, candidates should register on the NEPO eTender system at https://procontract.due-north.com/register. Tenders must be submitted using the link above. Tenders submitted via post or email methods will not be accepted. If you require time-critical assistance on submitting your tender please contact the system support team on 0330 0050352. For non time-critical issues, such as passwords, general account queries and location of information etc, please contact Proactis Supplier Support Helpdesk Ticketing System (http://proactis.kayako.com/) and select ProContract V3 support. You will then need to log in or submit a ticket to register your issue. Alternatively, you can email ProContractSuppliers@proactis.com. This will automatically log a support ticket on the Proactics Supplier Support Helpdesk. NEPO does not give any guarantee and/or warrant the actual value of goods (if any) which will be placed with the successful supplier by any contracting authority using the framework contract persuant to this process and accepts no liability there of.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e9d9fbaf-42fd-4ed6-9232-c1eaf6d36a9b |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Jan 2021 |
| Submission deadline | 2 Oct 2020 |
| Future notice date | Not specified |
| Award date | 1 Dec 2020 |
| Contract period | 31 Mar 2021 - 31 Mar 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £300,000,000 |
| Lots value | Not specified |
| Awards value | £300,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ASSOCIATION OF NORTH EAST COUNCILS |
| Locality | NEWCASTLE UPON TYNE |
| Post town | Newcastle upon Tyne |
| Postcode | NE1 3AF |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Newcastle upon Tyne |
| Electoral ward | Monument |
| Westminster constituency | Newcastle upon Tyne Central and West |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ANGLIAN WATER BUSINESS (NATIONAL |

## CPV Codes

### Divisions

- 65 - Public utilities

### Codes

- 65100000 - Water distribution and related services

## Release History

- 19 Jan 2021 at 15:01 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e9d9fbaf-42fd-4ed6-9232-c1eaf6d36a9b
- 1 Jul 2020 at 08:28 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/9edf81f5-0d6b-4393-b6f8-6c421a229054
- 12 Nov 2019 at 08:43 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/9edf81f5-0d6b-4393-b6f8-6c421a229054

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e9d9fbaf-42fd-4ed6-9232-c1eaf6d36a9b
  19th January 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/9edf81f5-0d6b-4393-b6f8-6c421a229054
  1st July 2020 - Opportunity notice on Contracts Finder

## Notice URLs

- http://proactis.kayako.com/
- http://www.nepo.org
- https://procontract.due-north.com/register

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8e7e278a-44dd-4398-ad8b-341f2e133946. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8e7e278a-44dd-4398-ad8b-341f2e133946.json.