---
title: "ITS201396-014 Support and Maintenance of Helm"
ocid: "ocds-b5fd17-8e8744d0-72dd-46d6-9a91-d86f6934d135"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8e8744d0-72dd-46d6-9a91-d86f6934d135"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8e8744d0-72dd-46d6-9a91-d86f6934d135.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8e8744d0-72dd-46d6-9a91-d86f6934d135.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LEEDS CITY COUNCIL"
published: "2020-05-01"
---

# ITS201396-014 Support and Maintenance of Helm

Buyer: LEEDS CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-8e8744d0-72dd-46d6-9a91-d86f6934d135

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## Summary

Leeds City Council has awarded a contract titled "ITS201396-014 Support and Maintenance of Helm" to Synanetics Ltd for the provision of support and maintenance of Helm, an open source person-held record owned by the council and NHS organisations in Leeds. The contract, valued at £55,000, falls within the IT services category (CPV Code: 72000000) and is aimed at enhancing healthcare management for individuals. The award was made on 30 April 2020, with the contract period commencing on 1 May 2020 and running until 30 April 2021. This procurement was conducted through a selective procurement method under a restricted procedure, and the service will be delivered to various locations within Yorkshire and the Humber.

This contract presents valuable opportunities for businesses in the IT services sector, especially those with expertise in software development, consultancy, and support services. Small and medium-sized enterprises (SMEs) would be particularly well-suited to compete for similar future contracts, as the procurement process may favour agile providers capable of delivering tailored support and ongoing development for health management solutions. Engaging in such tenders not only allows companies to expand their service offerings but also to establish valuable relationships with public sector organisations like Leeds City Council.

## Notice

Leeds City Council has awarded a contract to Synanetics Ltd to provide the support, maintenance and ad-hoc development of Helm. Helm is an open source person held record (PHR) owned by the Leeds City Council and the NHS organisations in Leeds. It was created to empower people to take a more active role in their own health and care management, by giving them the ability to contribute information to their health and care records. Support and maintenance will include but not limited to: * Second Line Support and Software Maintenance * Platform Maturity - Backup * Platform Maturity - Monitoring * Platform Maturity - Reporting

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/34cade95-126f-4868-becd-8ea4487d6546 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 May 2020 |
| Submission deadline | 15 Mar 2020 |
| Future notice date | Not specified |
| Award date | 29 Apr 2020 |
| Contract period | 30 Apr 2020 - 30 Apr 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £55,000 |
| Lots value | Not specified |
| Awards value | £55,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LEEDS CITY COUNCIL |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS1 3DL |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Little London & Woodhouse |
| Westminster constituency | Leeds Central and Headingley |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SYNANETICS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 72000000 - IT services: consulting, software development, Internet and support
- 79400000 - Business and management consultancy and related services

## Release History

- 1 May 2020 at 09:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/34cade95-126f-4868-becd-8ea4487d6546

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/34cade95-126f-4868-becd-8ea4487d6546
  1st May 2020 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.leeds.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8e8744d0-72dd-46d6-9a91-d86f6934d135. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8e8744d0-72dd-46d6-9a91-d86f6934d135.json.