---
title: "Ivanti Cherwell ITSM subscription"
ocid: "ocds-b5fd17-8e93c80f-bb01-46cb-81da-5d59b82fbb80"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8e93c80f-bb01-46cb-81da-5d59b82fbb80"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8e93c80f-bb01-46cb-81da-5d59b82fbb80.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8e93c80f-bb01-46cb-81da-5d59b82fbb80.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UNIVERSITY OF EAST ANGLIA"
published: "2024-07-22"
---

# Ivanti Cherwell ITSM subscription

Buyer: UNIVERSITY OF EAST ANGLIA  
Current stage: Award  
OCID: ocds-b5fd17-8e93c80f-bb01-46cb-81da-5d59b82fbb80

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-8e93c80f-bb01-46cb-81da-5d59b82fbb80)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-8e93c80f-bb01-46cb-81da-5d59b82fbb80.json)

## Summary

The UNIVERSITY OF EAST ANGLIA has completed the procurement process for an "Ivanti Cherwell ITSM subscription," classified under the data management services industry category (CPV 72322000). This procurement, conducted through a direct single tender action (below threshold), is aimed at supporting key service management practices in ITCS, such as Service Desk and Incident Management. The procurement stage is currently at the Award phase, with the contract starting on 1 August 2024 and ending on 31 July 2026. The service will be delivered to the institution located at Norwich Research Park, Earlham Road, Norwich, NR4 7TJ. Notably, the procurement process began with the tender period ending on 1 July 2024.

This tender offers substantial growth opportunities for businesses focused on IT service management solutions and data management services. SMEs, in particular, are deemed suitable for this contract, which provides a comprehensive avenue for demonstrating expertise in integrated service management. Companies specialising in Service Desk, Asset Management, or Configuration Management practices could benefit from this contract by partnering with prestigious organisations like the UNIVERSITY OF EAST ANGLIA. The nature of the direct procurement method highlights a competitive yet accessible entry for qualified suppliers, encouraging participation from capable businesses aiming to expand their footprint within the education sector.

## Notice

The tool supports several key service management practices in ITCS. These including Service Desk, Incident Management, Service Request Management, Asset Management, Configuration Management, Service Catalogue Management, Service Level Management, and Problem Management. The value of the tool is that it combines all of these elements and enables ITCS to manage the services it provides for the business. A single action tender has been undertaken.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/08dd973f-cadc-4b87-b6ec-e57395371275 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Jul 2024 |
| Submission deadline | 1 Jul 2024 |
| Future notice date | Not specified |
| Award date | 3 Jul 2024 |
| Contract period | 31 Jul 2024 - 31 Jul 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNIVERSITY OF EAST ANGLIA |
| Locality | NORWICH |
| Post town | Norwich |
| Postcode | NR4 7TJ |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH5 Norfolk |
| ITL 3 | TLH51 Norwich and East Norfolk |
| Local authority | Norwich |
| Electoral ward | University |
| Westminster constituency | Norwich South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IVANTI |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72322000 - Data management services

## Release History

- 22 Jul 2024 at 14:30 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/08dd973f-cadc-4b87-b6ec-e57395371275

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/08dd973f-cadc-4b87-b6ec-e57395371275
  22nd July 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8e93c80f-bb01-46cb-81da-5d59b82fbb80. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8e93c80f-bb01-46cb-81da-5d59b82fbb80.json.