---
title: "HM Courts & Tribunals Service (HMCTS) Service Management Services 3"
ocid: "ocds-b5fd17-8e966eff-dcaf-48d2-9f6d-a63875008707"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8e966eff-dcaf-48d2-9f6d-a63875008707"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8e966eff-dcaf-48d2-9f6d-a63875008707.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8e966eff-dcaf-48d2-9f6d-a63875008707.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MINISTRY OF JUSTICE"
published: "2024-01-03"
---

# HM Courts & Tribunals Service (HMCTS) Service Management Services 3

Buyer: MINISTRY OF JUSTICE  
Current stage: Award  
OCID: ocds-b5fd17-8e966eff-dcaf-48d2-9f6d-a63875008707

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-8e966eff-dcaf-48d2-9f6d-a63875008707)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-8e966eff-dcaf-48d2-9f6d-a63875008707.json)

## Summary

The Ministry of Justice has awarded a contract for HM Courts & Tribunals Service (HMCTS) Service Management Services 3 to Methods Business and Digital Technology Limited. The contract, valued at £11,874,993 GBP, involves technical support services and helpdesk services. The procurement method used was selective, with a call-off from a framework agreement. The contract period is set to start on 13th January 2024 and end on 30th November 2026.

This contract presents growth opportunities for businesses specialising in service management, technical support, and helpdesk services. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations are eligible to compete for this contract. The location for service delivery includes British Oversea Territories, Channel Islands, Europe, Isle of Man, Rest of the World, and the United Kingdom. Businesses interested in providing these services can reach out to the Ministry of Justice as the buying organisation.

## Notice

HM Courts & Tribunals Service (HMCTS) Service Management Services 3; covering Service Lines: - Release Management - Service Design and Service Transition - Product Management for Networks, Wi-fi and End User Compute Services

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2e1fe8a1-d3ce-4b67-bdd1-551dacf8252f |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Jan 2024 |
| Submission deadline | 31 Oct 2023 |
| Future notice date | Not specified |
| Award date | 21 Dec 2023 |
| Contract period | 13 Jan 2024 - 30 Nov 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £11,874,993 |
| Lots value | Not specified |
| Awards value | £11,874,993 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MINISTRY OF JUSTICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 9AJ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | METHODS BUSINESS AND DIGITAL TECHNOLOGY |

## CPV Codes

### Divisions

- 71 - Architectural, construction, engineering and inspection services
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 71356300 - Technical support services
- 72253100 - Helpdesk services

## Release History

- 3 Jan 2024 at 15:14 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2e1fe8a1-d3ce-4b67-bdd1-551dacf8252f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2e1fe8a1-d3ce-4b67-bdd1-551dacf8252f
  3rd January 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/70ef384b-90b7-450e-afd2-4eeab164a739
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8e966eff-dcaf-48d2-9f6d-a63875008707. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8e966eff-dcaf-48d2-9f6d-a63875008707.json.