---
title: "Batch 6 Oyster Calls"
ocid: "ocds-b5fd17-8e9f9b58-b491-4355-a1af-f1d5dd9b530c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8e9f9b58-b491-4355-a1af-f1d5dd9b530c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8e9f9b58-b491-4355-a1af-f1d5dd9b530c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8e9f9b58-b491-4355-a1af-f1d5dd9b530c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "TRANSPORT FOR LONDON"
published: "2018-02-05"
---

# Batch 6 Oyster Calls

Buyer: TRANSPORT FOR LONDON  
Current stage: Award  
OCID: ocds-b5fd17-8e9f9b58-b491-4355-a1af-f1d5dd9b530c

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-8e9f9b58-b491-4355-a1af-f1d5dd9b530c)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-8e9f9b58-b491-4355-a1af-f1d5dd9b530c.json)

## Summary

The procurement process involves Transport for London (TfL) as the buying organisation, which has successfully completed the tender for the "Batch 6 Oyster Calls" under the customer services category. The contract, valued at £1,956,864, was awarded on 1 December 2017 and will run from 18 December 2017 until 2 February 2019. This tender was conducted through a selective procurement method, specifically a restricted procedure, with the tender period ending on 1 December 2017 in London, United Kingdom.

This contract offers significant opportunities for business growth, particularly for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs). Businesses involved in customer service solutions or related services would be particularly well-suited to compete for similar future tenders with Transport for London. Engaging with TfL can lead to valuable partnerships and contracts focused on enhancing public transport services in London.

## Notice

TfL Contact Centre Framework

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/35a1d1f2-d641-4893-9c11-315a7acad3aa |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure (above threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Feb 2018 |
| Submission deadline | 1 Dec 2017 |
| Future notice date | Not specified |
| Award date | 1 Dec 2017 |
| Contract period | 18 Dec 2017 - 2 Feb 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,956,864 |
| Lots value | Not specified |
| Awards value | £1,956,864 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TRANSPORT FOR LONDON |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 0BD |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CHARLES NOVACROFT DIRECT LIMITED TRADING AS NOVACROFT |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342300 - Customer services

## Release History

- 5 Feb 2018 at 14:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/35a1d1f2-d641-4893-9c11-315a7acad3aa

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/35a1d1f2-d641-4893-9c11-315a7acad3aa
  5th February 2018 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/c358f371-db3c-44aa-8d5c-9fdee34de6cc
  Batch 6 Oyster Calls
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/a97755c4-42bc-431d-9cf1-dbed89e4aac0
  Batch 6 Oyster Calls
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/9653e533-3cfd-4cf5-970a-c2e8548ab36d
  Batch 6 Oyster Calls
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/76d47f22-78ff-47b0-850d-07e1e05efe44
  Batch 6 Oyster Calls
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/df6dcf50-b93b-4e5f-b23e-e7d339d6dc4b
  Batch 6 Oyster Calls
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/94b334e2-5336-4210-845d-79aee9eaecff
  Batch 6 Oyster Calls
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/8ce596f1-9a9d-4056-af15-4a7de554bd30
  Batch 6 Oyster Calls
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/f93dfbfd-2306-4bfd-82dc-9d2f0b725a8e
  Batch 6 Oyster Calls
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/c2591750-5d63-4fcf-8e9e-ea0658bf4015
  Batch 6 Oyster Calls
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/1eb764c4-d288-4f43-bd4f-c76426a9ab8a
  Batch 6 Oyster Calls
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/7e1d9dfd-2c6e-4d1b-861e-d86b61c79a92
  Batch 6 Oyster Calls
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/b61bbfe7-9a63-46b6-808e-cd6112edbe4e
  Batch 6 Oyster Calls
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/06702b67-3814-4189-bf36-be94bfec8732
  Batch 6 Oyster Calls
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/fa8e2ca3-e513-42e0-bf8d-96232148c923
  Batch 6 Oyster Calls
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/9d387c4a-a337-4705-b45e-2b8742ea7e63
  Batch 6 Oyster Calls
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/91d57fc8-7a61-4b2e-a804-1b0dd27e1310
  Batch 6 Oyster Calls
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/ac85748e-3828-4d26-8b72-8a86b53453bd
  Batch 6 Oyster Calls
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/8f7f0c67-77c5-42be-a40b-2581c844631d
  Batch 6 Oyster Calls
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/5241c5bd-aacf-4022-bcb8-b955da30fd72
  Batch 6 Oyster Calls
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/c14191a4-e891-4c69-bd37-48e5789b24f5
  Batch 6 Oyster Calls
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/f8c1cef1-347c-4ba1-8f9e-16c8789853ed
  Batch 6 Oyster Calls
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/f2949e5a-facf-44e7-a673-6be1255116ba
  Batch 6 Oyster Calls
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/2d178d13-6d06-4fac-8173-9a74a4d0ce69
  Batch 6 Oyster Calls
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/0d443545-ec26-4a50-95e1-b4dc38e5a702
  Batch 6 Oyster Calls
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/9d143c27-f025-4ca3-a211-1da182cf3e41
  Batch 6 Oyster Calls
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/d50db1fc-5d72-4096-8ad9-f801a337e2c3
  Batch 6 Oyster Calls
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/7065c3a7-19fd-4a4d-95a3-a84688aef32a
  Batch 6 Oyster Calls
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/742cab49-8d64-413c-bd57-8eb70008908e
  Batch 6 Oyster Calls
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/8207eb20-b440-45ad-a47c-2b8ce68ad9fd
  Batch 6 Oyster Calls
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/dd29de90-4bc0-4e45-8e18-c8213dfffcf2
  Batch 6 Oyster Calls
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/2ede5d77-8abe-43bf-9100-034e224492dd
  Batch 6 Oyster Calls
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/8b8fd9f0-0a6d-4888-a5f9-3a426b0e604f
  Batch 6 Oyster Calls
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/ae8f4e0f-e2e2-495a-a95b-2fe03da3fa46
  Batch 6 Oyster Calls
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/57d320ab-b8a5-4d55-a613-c99cf4513af1
  Batch 6 Oyster Calls
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/0ed43272-06cc-411b-bb13-05528b221914
  Batch 6 Oyster Calls
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/e83733c2-335b-493e-9a17-434bd72b061a
  Batch 6 Oyster Calls
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/c90add6b-ba34-4cd6-b30b-20dc748f6498
  Batch 6 Oyster Calls
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/3a776d84-ee11-451d-9a35-f0528adc458f
  Batch 6 Oyster Calls
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/2583b2a0-504a-48f0-b2e3-29a38bf874bc
  Batch 6 Oyster Calls
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/1d3452a2-0e48-4a78-8679-fb6207073e15
  Batch 6 Oyster Calls
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/0d6ca933-ad80-486e-ada6-ab02f49c472f
  Batch 6 Oyster Calls
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/6e6767a1-465b-49b2-9cb5-83248d1889bd
  Batch 6 Oyster Calls
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/6ebef7b0-70fc-4e36-82a2-44a9230e9a5a
  Batch 6 Oyster Calls
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/7f86de7d-601c-4719-9cf1-0c8ce60f98ff
  Batch 6 Oyster Calls

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8e9f9b58-b491-4355-a1af-f1d5dd9b530c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8e9f9b58-b491-4355-a1af-f1d5dd9b530c.json.