---
title: "Revenues & Benefits IT processing core system"
ocid: "ocds-b5fd17-8ead5d6c-c0f5-4545-9dcf-443bdfc3bc51"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8ead5d6c-c0f5-4545-9dcf-443bdfc3bc51"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8ead5d6c-c0f5-4545-9dcf-443bdfc3bc51.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8ead5d6c-c0f5-4545-9dcf-443bdfc3bc51.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LONDON BOROUGH OF WALTHAM FOREST"
published: "2026-01-27"
---

# Revenues & Benefits IT processing core system

Buyer: LONDON BOROUGH OF WALTHAM FOREST  
Current stage: Award  
OCID: ocds-b5fd17-8ead5d6c-c0f5-4545-9dcf-443bdfc3bc51

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## Summary

The London Borough of Waltham Forest has completed a direct award procurement process to select Capita Business Services Ltd as the supplier for a "Revenues & Benefits IT processing core system". This IT services tender, classified under the CPV code 72000000, was intended to enhance the processing of various revenue and benefits functions within the borough, including Council Tax, Business Rates, and Housing Benefits among other services. The contract, which starts on 1st September 2025 and ends on 31st August 2032, is aimed at improving administrative efficiencies across multiple channels and has a delivery location in England, United Kingdom.

This procurement presents significant business growth opportunities for companies specialising in IT services, particularly those with capabilities in consulting, software development, and support. Large-scale IT service providers may find this contract particularly suitable due to its extensive scope and the complexity of services required. Although the direct award process limits competition, understanding the needs of public sector organisations like the London Borough of Waltham Forest could position businesses strategically for future tenders in the region.

## Notice

Revenues & Benefits software solution is the primary IT system that support the full end-to-end administration of, via wide ranging functions and processes across multiple contact channels, resident accounts & cases within the borough for: * billing, collection and enforcement for Council Tax, National Non-Domestic Rate (Business Rates), Business Improvement Districts (BIDs), Housing Benefit Overpayments * entitlement, assessment, and payment of Housing Benefit, Council Tax Support, Discretionary Housing Payment, Discretionary Council Tax Hardship and Local Welfare Assistance * entitlement assessment of Free School Meals Customer Resolution Centre and Business Support staff access MRI Revenues & Benefits on a permissioned basis for a subset of administration activities specific to their own roles & responsibilities.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2fa56aa6-a1d3-455b-8216-301cc3eacad4 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Jan 2026 |
| Submission deadline | 15 Apr 2024 |
| Future notice date | Not specified |
| Award date | 28 Aug 2025 |
| Contract period | 31 Aug 2025 - 31 Aug 2032 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF WALTHAM FOREST |
| Locality | WALTHAMSTOW |
| Post town | East London |
| Postcode | E17 4JF |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI5 Outer London - East and North East |
| ITL 3 | TLI53 Redbridge and Waltham Forest |
| Local authority | Waltham Forest |
| Electoral ward | Chapel End |
| Westminster constituency | Walthamstow |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CAPITA BUSINESS SERVICES |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 27 Jan 2026 at 14:59 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2fa56aa6-a1d3-455b-8216-301cc3eacad4

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2fa56aa6-a1d3-455b-8216-301cc3eacad4
  27th January 2026 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.walthamforest.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8ead5d6c-c0f5-4545-9dcf-443bdfc3bc51. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8ead5d6c-c0f5-4545-9dcf-443bdfc3bc51.json.