--- title: "IT Service Desk Operations Review Services" ocid: "ocds-b5fd17-8eb187bf-c597-480f-a6ca-d4f205829736" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8eb187bf-c597-480f-a6ca-d4f205829736" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8eb187bf-c597-480f-a6ca-d4f205829736.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-8eb187bf-c597-480f-a6ca-d4f205829736.json" source: "Contracts Finder" current_stage: "Planning" buyer: "UNIVERSITY HOSPITALS BIRMINGHAM NHS FOUNDATION TRUST" published: "2020-11-03" --- # IT Service Desk Operations Review Services Buyer: UNIVERSITY HOSPITALS BIRMINGHAM NHS FOUNDATION TRUST Current stage: Planning OCID: ocds-b5fd17-8eb187bf-c597-480f-a6ca-d4f205829736 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-8eb187bf-c597-480f-a6ca-d4f205829736) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-8eb187bf-c597-480f-a6ca-d4f205829736.json) ## Summary The procurement process is currently in the planning stage, initiated by the University Hospitals Birmingham NHS Foundation Trust for the contract titled "IT Service Desk Operations Review Services". This procurement falls under the IT services industry category, specifically focusing on consulting, software development, and support. The engagement end date is set for 25th November 2020, by which suppliers interested in this market engagement must respond. The services are intended for the location of Birmingham in the West Midlands, UK. This tender presents significant opportunities for businesses, particularly those that specialise in IT service management, consulting, and operational reviews. Suppliers that can demonstrate their capability to improve service desk operations and efficiency, particularly within the healthcare sector, are well-suited to compete. The engagement process also invites small and medium-sized enterprises (SMEs) to participate, allowing them to leverage framework agreements to showcase their solutions and expertise in enhancing service delivery for the NHS Trust. ## Notice *PLEASE NOTE* - The relevant Authority for this pre-market engagement exercise is: Birmingham Women's and Children's NHS Foundation Trust Steelhouse Lane Birmingham B4 6NH Birmingham Women's and Children's NHS Foundation Trust (BWC) is seeking to engage with suppliers interested in its requirement for services to review its IT Service Desk Operations. The Service Desk (SD) provides IT support both for Birmingham Women's and Children's Hospitals as well as remote sites, community midwives. SD provides support to around 6000 users and between 4000 to 5000 IT Devices. The Service Desk operations are currently based on ITIL principles. The objectives of this review are anticipated to be as follows: - Improve our current services and the underpinning policies and procedures. - Addressing the challenges of dealing with high volumes of service desk calls and suggestions on how best to improve our efficiency in tackling these. - Bench-marking of Service Desk provision against other NHS Trusts or other organisations of a similar size. - To provide the Service Desk with a road map that leads to continual service Improvement. The Trust is interested in what suppliers may be able to offer through existing Framework Agreements for these services. Suppliers who are able to offer services to support this requirement are invited to express an interest and respond to a questionnaire regarding their offerings via framework agreements. Further details on how to do this are contained within the additional information section of this notice. At this stage the route to market has not been finally determined and although the current intention is to use the information gathered through this exercise to inform an award process through a framework agreement, the Authority may at its discretion decide to adopt a different route to market for this requirement. Additional information: Suppliers wishing to participate in this market engagement exercise and express an interest in this requirement should respond to the questionnaire via the online form on the Bravo Portal by 13:00 on Wednesday 25th November 2020 Bravo reference of online form: ppq__28619 "IT Service Desk Operations Review Services - PIN" ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/74987700-79f5-441f-ad6c-9ecc0b9c1ec1 | | Notice type | Market Engagement Notice | | Procurement type | Framework | | Procurement category | Not specified | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 3 Nov 2020 | | Submission deadline | Not specified | | Future notice date | 25 Nov 2020 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | UNIVERSITY HOSPITALS BIRMINGHAM NHS FOUNDATION TRUST | | Locality | BIRMINGHAM | | Post town | Birmingham | | Postcode | B15 1NU | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG31 Birmingham | | Local authority | Birmingham | | Electoral ward | Edgbaston | | Westminster constituency | Birmingham Edgbaston | | Delivery location | TLG West Midlands (England) | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 3 Nov 2020 at 17:26 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/74987700-79f5-441f-ad6c-9ecc0b9c1ec1 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/74987700-79f5-441f-ad6c-9ecc0b9c1ec1 3rd November 2020 - Early engagement notice on Contracts Finder - https://nhs.bravosolution.co.uk/nhs_collaborative/web/login.html Link to Tender Portal ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8eb187bf-c597-480f-a6ca-d4f205829736. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8eb187bf-c597-480f-a6ca-d4f205829736.json.