---
title: "Customer Services AI Agent"
ocid: "ocds-b5fd17-8eb5726a-1cbc-4fb6-802c-3aa8157a50fd"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8eb5726a-1cbc-4fb6-802c-3aa8157a50fd"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8eb5726a-1cbc-4fb6-802c-3aa8157a50fd.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8eb5726a-1cbc-4fb6-802c-3aa8157a50fd.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "DONCASTER MBC"
published: "2020-02-05"
---

# Customer Services AI Agent

Buyer: DONCASTER MBC  
Current stage: Tender  
OCID: ocds-b5fd17-8eb5726a-1cbc-4fb6-802c-3aa8157a50fd

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## Summary

The Doncaster Metropolitan Borough Council (Doncaster MBC) is seeking proposals for the "Customer Services AI Agent" project, aimed at procuring an AI solution to enhance calls and customer contact. This procurement falls under the software package and information systems category, with a budget of £50,000. The tender is currently in the active stage and will close on 28 February 2020. The contract is anticipated to commence on 10 March 2020 and will span two years, concluding on 10 March 2022. The location for this procurement is Yorkshire and the Humber, United Kingdom, and the process is being conducted via an open procedure.

This tender represents an opportunity for small and medium-sized enterprises (SMEs) specialising in software and AI solutions to expand their business. Companies that excel in customer service technology or have experience in developing AI applications for public sector organisations will find this tender particularly suitable. Engaging with the Doncaster MBC can facilitate broader market reach and strengthen partnerships within the local government sector.

## Notice

This is to procure a AI solution to help with Calls and Customer Contact.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/115225fd-7134-4084-bd8f-38f4b63a20da |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Feb 2020 |
| Submission deadline | 28 Feb 2020 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 10 Mar 2020 - 10 Mar 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £50,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DONCASTER MBC |
| Locality | DONCASTER |
| Post town | Doncaster |
| Postcode | DN1 3BU |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE3 South Yorkshire |
| ITL 3 | TLE35 Doncaster |
| Local authority | Doncaster |
| Electoral ward | Town |
| Westminster constituency | Doncaster Central |
| Delivery location | TLE Yorkshire and The Humber |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 5 Feb 2020 at 14:17 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/115225fd-7134-4084-bd8f-38f4b63a20da

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/115225fd-7134-4084-bd8f-38f4b63a20da
  5th February 2020 - Opportunity notice on Contracts Finder
- https://procontract.due-north.com/Advert?advertId=5b690da3-2048-ea11-80ff-005056b64545
  Advert

## Notice URLs

- http://www.doncaster.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8eb5726a-1cbc-4fb6-802c-3aa8157a50fd. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8eb5726a-1cbc-4fb6-802c-3aa8157a50fd.json.