---
title: "Managing Customer Contact, Licence Applications, Casework and Code Modifications"
ocid: "ocds-b5fd17-8eb58c08-00fd-4dcb-845c-ea7af550d158"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8eb58c08-00fd-4dcb-845c-ea7af550d158"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8eb58c08-00fd-4dcb-845c-ea7af550d158.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8eb58c08-00fd-4dcb-845c-ea7af550d158.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WATER SERVICES REGULATION AUTHORITY (OFWAT)"
published: "2020-02-26"
---

# Managing Customer Contact, Licence Applications, Casework and Code Modifications

Buyer: WATER SERVICES REGULATION AUTHORITY (OFWAT)  
Current stage: Award  
OCID: ocds-b5fd17-8eb58c08-00fd-4dcb-845c-ea7af550d158

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-8eb58c08-00fd-4dcb-845c-ea7af550d158)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-8eb58c08-00fd-4dcb-845c-ea7af550d158.json)

## Summary

The recent procurement process involves the Water Services Regulation Authority (Ofwat) seeking solutions for managing customer contact, licence applications, casework, and code modifications under the title "Managing Customer Contact, Licence Applications, Casework and Code Modifications". This tender falls within the general management consultancy services category and is addressed to suppliers in both the West Midlands and London. The procurement method used is selective, and the contract, valued at £175,000, was awarded on 22 October 2019, with the contract period spanning from 28 October 2019 to 27 October 2020. The tender period concluded on 11 September 2019, marking significant key dates within this process.

This tender presents an excellent opportunity for small to medium-sized enterprises (SMEs) specialising in consultancy and application systems to engage with a prominent regulatory body. Businesses with expertise in customer service solutions, case management, and system modifications would be particularly well-suited to compete. The ability to provide tailored services that align with Ofwat's requirements could significantly enhance business growth prospects in the competitive public procurement landscape.

## Notice

RM3821 - Data & Application Solutions Installation of a customer contact, licence applications,casework and code mofifications system Additional information: For Further Information,please contact procurement@ofwat.gov.uk

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/804b6ab7-b98e-464b-9eac-e0f2029b84df |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Feb 2020 |
| Submission deadline | 11 Sep 2019 |
| Future notice date | Not specified |
| Award date | 21 Oct 2019 |
| Contract period | 28 Oct 2019 - 27 Oct 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £175,000 |
| Lots value | Not specified |
| Awards value | £175,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WATER SERVICES REGULATION AUTHORITY (OFWAT) |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B5 4UA |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | TLG West Midlands (England), TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BRAMBLE HUB |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79411000 - General management consultancy services

## Release History

- 26 Feb 2020 at 14:58 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/804b6ab7-b98e-464b-9eac-e0f2029b84df

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/804b6ab7-b98e-464b-9eac-e0f2029b84df
  26th February 2020 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8eb58c08-00fd-4dcb-845c-ea7af550d158. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8eb58c08-00fd-4dcb-845c-ea7af550d158.json.