---
title: "contract_15741 - Contact Centre for DBS"
ocid: "ocds-b5fd17-8ec3f6cd-c271-4b2d-84d6-bd19da0465d9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8ec3f6cd-c271-4b2d-84d6-bd19da0465d9"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8ec3f6cd-c271-4b2d-84d6-bd19da0465d9.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8ec3f6cd-c271-4b2d-84d6-bd19da0465d9.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HOME OFFICE"
published: "2025-07-09"
---

# contract_15741 - Contact Centre for DBS

Buyer: HOME OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-8ec3f6cd-c271-4b2d-84d6-bd19da0465d9

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-8ec3f6cd-c271-4b2d-84d6-bd19da0465d9)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-8ec3f6cd-c271-4b2d-84d6-bd19da0465d9.json)

## Summary

This procurement process, managed by the Home Office, involves the award of a contract for the operation of a Contact Centre for the Disclosure and Barring Service (DBS). The procurement falls under the services category, specifically identified as a call centre service with the classification code CPV 79512000. The contract is valued at £28,000,000 and spans from 2nd October 2023 to 1st October 2028. It was conducted using a selective procurement method as a call-off from a framework agreement. The main location for service delivery includes multiple regions including the United Kingdom, the Channel Islands, Isle of Man, and international addresses. The procurement stage is complete with the award made to HGS UK and published on 9th July 2025.

This tender presents substantial opportunities for large-scale businesses with expertise in call centre operations. Despite being unsuitable for small to medium enterprises (SMEs) or voluntary, community, and social enterprises (VCSEs), it offers a chance for established companies to secure a long-term contract with a significant value, thereby supporting strategic growth and expansion. Companies with a robust infrastructure for managing high-volume customer interactions, especially with a focus on compliance and public sector services, would be well-suited to leverage this opportunity for business growth.

## Notice

Contact Centre for DBS

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/078e3f69-8505-4636-bd5a-ef49764e2090 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Jul 2025 |
| Submission deadline | 26 Apr 2023 |
| Future notice date | Not specified |
| Award date | 1 Oct 2023 |
| Contract period | 1 Oct 2023 - 1 Oct 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £28,000,000 |
| Lots value | Not specified |
| Awards value | £28,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HOME OFFICE |
| Locality | LONDON |
| Post town | Liverpool |
| Postcode | L3 1QY |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | Waterfront South |
| Westminster constituency | Liverpool Riverside |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HGS |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 9 Jul 2025 at 16:21 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/078e3f69-8505-4636-bd5a-ef49764e2090

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/078e3f69-8505-4636-bd5a-ef49764e2090
  9th July 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8ec3f6cd-c271-4b2d-84d6-bd19da0465d9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8ec3f6cd-c271-4b2d-84d6-bd19da0465d9.json.