---
title: "Debt Resolution Services - Lot 1 extension"
ocid: "ocds-b5fd17-8edf9ca6-f9e5-4115-97ba-b369fbff22ab"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8edf9ca6-f9e5-4115-97ba-b369fbff22ab"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8edf9ca6-f9e5-4115-97ba-b369fbff22ab.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8edf9ca6-f9e5-4115-97ba-b369fbff22ab.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CROWN COMMERCIAL SERVICE"
published: "2026-03-20"
---

# Debt Resolution Services - Lot 1 extension

Buyer: CROWN COMMERCIAL SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-8edf9ca6-f9e5-4115-97ba-b369fbff22ab

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## Summary

The Crown Commercial Service has extended the Debt Resolution Services framework, known as RM6226, which encompasses a lot of services related to debt management and resolution. The framework is open for participation from all UK public sector bodies and their associated organisations, including sectors like local government, health, education, and emergency services, among others. It primarily covers services within the UK, with some overseas coverage. The contract, awarded on 14 December 2025, has its term extended to 13 December 2026 due to unforeseen circumstances. The procurement was conducted through an open procedure, above the threshold, with the tender period having initially closed on 31 August 2021. This framework, valued at £645,000,000, is classified under the 'Financial analysis and accounting software package' industry category and initially replaced an expired framework for debt management integrator services. This award update, dated 20 March 2026, indicates the active engagement of the Crown Commercial Service located in Liverpool, England.

This tender presents substantial opportunities for businesses involved in financial services, consultancy, and software development related to debt resolution. The scope of work includes debt prevention and collection, analytics, data aggregation, fraud prevention, and providing debt advice and guidance services, creating potential growth avenues for suppliers with expertise in these areas. Companies capable of offering innovative solutions in debt recovery, software integration, and international collections are best suited to compete in this framework. As it requires managed services and process outsourcing, small and medium enterprises have suitable opportunities to contribute and expand through strategic contracts with government entities, fostering growth and competitive advantage through public sector engagement.

## Notice

Crown Commercial Service has put in place an agreement for the provision of Debt Resolution Services for use by all UK public sector bodies. Debt Resolution Services (DRS) is a Multi-Lot Framework Agreement available for use by UK public sector bodies and future successor organisations which includes Central Government Departments and their arm's length bodies and agencies, the wider public sector and third sector including, but not limited to, local government, health, education, police, fire and rescue, housing associations and charities. This Framework Agreement replaces the Debt Management Integrator RM6180 Framework which has now expired and the Debt Management Services RM6208 framework which will expire on 03/06/2022. It is for delivery primarily within the United Kingdom, with some limited requirements overseas. The key core services include: * debt prevention services, * managed debt collection services (managing multiple collection agencies), * debt collection agency services (including International Collections), * enforcement/warrant recovery services, * debt analytics (including open-banking and complimentary data and analytics), * data aggregation and analysis services, * debt analytics/solutions software and integration, * spend recovery analysis, * debt business process outsourcing, * fraud and error prevention and analysis, * debt advice and guidance services. Additional information: Please be aware that RM6226 Debt Resolusion Services Lot 1 has been extended and the revised end date for Lot 1 is 13 December 2026. The modification extends the term of Lot 1 Managed Collection Services by twelve months. The end date changes from 13 December 2025 to 13 December 2026. No earlier modifications are relevant to this change. The reason for the modification is - Need for modification brought about by circumstances which a diligent contracting authority/entity could not foresee (Art. 43(1)(c) of Directive 2014/23/EU, Art. 72(1)(c) of Directive 2014/24/EU, Art. 89(1)(c) of Directive 2014/25/EU) he modification is required due to urgent and unforeseen circumstances that have affected the Authority's ability to conclude necessary arrangements within the original contract term. These circumstances could not reasonably have been anticipated at the time the framework was established.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1edfcc18-7fca-4235-8476-6947ee351bad |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Mar 2026 |
| Submission deadline | 31 Aug 2021 |
| Future notice date | 15 Apr 2021 |
| Award date | 10 Jan 2022 |
| Contract period | 14 Dec 2025 - 13 Dec 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £645,000,000 |
| Lots value | Not specified |
| Awards value | £645,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CROWN COMMERCIAL SERVICE |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 9PP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | City Centre North |
| Westminster constituency | Liverpool Riverside |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | A LIST OF SUCCESSFUL SUPPLIERS CAN BE FOUND IN THE ATTACHMENTS A |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 66 - Financial and insurance services
- 71 - Architectural, construction, engineering and inspection services
- 72 - IT services: consulting, software development, Internet and support
- 73 - Research and development services and related consultancy services
- 75 - Administration, defence and social security services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 48440000 - Financial analysis and accounting software package
- 66170000 - Financial consultancy, financial transaction processing and clearing-house services
- 71621000 - Technical analysis or consultancy services
- 72000000 - IT services: consulting, software development, Internet and support
- 73000000 - Research and development services and related consultancy services
- 75000000 - Administration, defence and social security services
- 79100000 - Legal services
- 79200000 - Accounting, auditing and fiscal services
- 79311400 - Economic research services
- 79313000 - Performance review services
- 79330000 - Statistical services
- 79342400 - Auction services
- 79342410 - Electronic auction services
- 79400000 - Business and management consultancy and related services
- 79500000 - Office-support services
- 79620000 - Supply services of personnel including temporary staff
- 79700000 - Investigation and security services
- 79940000 - Collection agency services
- 79994000 - Contract administration services

## Release History

- 20 Mar 2026 at 18:06 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1edfcc18-7fca-4235-8476-6947ee351bad
- 22 Dec 2025 at 15:23 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1edfcc18-7fca-4235-8476-6947ee351bad
- 27 Jan 2022 at 14:10 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7df186f2-8728-4aea-a789-10ffda5a3b63
- 10 Jan 2022 at 15:28 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7df186f2-8728-4aea-a789-10ffda5a3b63
- 24 Aug 2021 at 13:34 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/395c001b-9f23-4c76-be73-96161938ba51
- 21 Jul 2021 at 12:06 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/395c001b-9f23-4c76-be73-96161938ba51
- 13 Jul 2020 at 13:31 - Planning - Planned Procurement Notice - https://www.contractsfinder.service.gov.uk/Notice/f29ef532-cebe-4204-a984-73abfb866cc2

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1edfcc18-7fca-4235-8476-6947ee351bad
  20th March 2026 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/7df186f2-8728-4aea-a789-10ffda5a3b63
  27th January 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/395c001b-9f23-4c76-be73-96161938ba51
  24th August 2021 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/f29ef532-cebe-4204-a984-73abfb866cc2
  13th July 2020 - Future opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/3e1a4cdc-d09d-472d-9056-f15ed6ab7b7a
  Attachment 1 About the Framework FINAL
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/dcca2a9c-84ab-497f-ac30-d31fcfb72023
  Attachment 2 How to bid Final
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/6f440cb9-d78f-478d-945e-881d1074738f
  Attachment 2a Selection Questionnaire
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/4ea2ce1a-e94a-4f5d-af85-68dbdd6f051e
  Attachment 2b - Contract Example Certificate template Lot 2 to 20
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/a10dde10-90de-4dd3-baf5-1f645686106f
  Attachment 2d Relevant Principal Services template Lot 1 only
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/5897b135-edf8-4004-8d81-42c1b5835855
  Attachment 2d(i) Certificate of Performance Lot 1 only v1.0
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/4176289f-b143-43e5-aef7-cecd47844941
  Attachment 3 - DRS Pricing Matrix v1.0 Lot 1
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/01fbb630-43c6-4da2-80b5-1d58f9ec7d4b
  Attachment 3 - DRS Pricing Matrix v1.0 Lot 10
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/612fc57b-96e3-4955-a8bd-6a0483c41c8b
  Attachment 3 - DRS Pricing Matrix v1.0 Lot 11
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/139f9cc1-d671-4d44-98e1-760d36119a76
  Attachment 3 - DRS Pricing Matrix v1.0 Lot 12
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/e6bcf826-6934-464b-9249-3aa9892dd2cd
  Attachment 3 - DRS Pricing Matrix v1.0 Lot 13
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/df3cccef-91dc-41fb-8756-0aeaff01f737
  Attachment 3 - DRS Pricing Matrix v1.0 Lot 14
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/396abc28-eb6e-4a13-8018-b62a5beeb90e
  Attachment 3 - DRS Pricing Matrix v1.0 Lot 15
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/a630b68e-c2b0-4ebd-b664-3efcfc48d852
  Attachment 3 - DRS Pricing Matrix v1.0 Lot 16
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/c2fbf319-9ce7-4437-b5bf-5cf3b90db378
  Attachment 3 - DRS Pricing Matrix v1.0 Lot 17
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/69ff2442-cadc-4229-b28d-27f243d7fb2a
  Attachment 3 - DRS Pricing Matrix v1.0 Lot 18
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/9a8363ab-9941-477d-9976-95074695d00f
  Attachment 3 - DRS Pricing Matrix v1.0 Lot 19
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/ceaaad73-83c7-4c9f-afb3-fcd31a6e2014
  Attachment 3 - DRS Pricing Matrix v1.0 Lot 2
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/8496f9f6-5042-49cc-a643-efe512f198ba
  Attachment 3 - DRS Pricing Matrix v1.0 Lot 20
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/5fc842b6-c3c6-436d-8d8a-00bc549795ce
  Attachment 3 - DRS Pricing Matrix v1.0 Lot 3
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/dff22565-647f-4165-8ced-f621d4b27884
  Attachment 3 - DRS Pricing Matrix v1.0 Lot 4
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/7284d649-6c9c-40ca-9a82-0b4a37a589f0
  Attachment 3 - DRS Pricing Matrix v1.0 Lot 5
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/8d736651-5fe7-41e9-acf1-cbebc67d6550
  Attachment 3 - DRS Pricing Matrix v1.0 Lot 6
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/6d233fe9-df87-45f5-8edf-be79a1cc3606
  Attachment 3 - DRS Pricing Matrix v1.0 Lot 6
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/14ddbdf1-7da7-4c02-a53c-55f22cd48856
  Attachment 3 - DRS Pricing Matrix v1.0 Lot 8
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/197c2618-ae39-42d7-825c-424fc8f40fbc
  Attachment 3 - DRS Pricing Matrix v1.0 Lot 9
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/dbef6ea7-9235-4b12-a68e-7392b3274713
  Attachment 3.1 - DRS Price Scenarios v1.0 Lot 1 (1)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/2b009dee-1f23-4f4f-8bda-04ed7865ed78
  Attachment 3.1 - DRS Price Scenarios v1.0 Lot 10 (1)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/5acdffde-4501-47e6-b733-a6436eadc878
  Attachment 3.1 - DRS Price Scenarios v1.0 Lot 11 (1)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/cdd41018-aef1-4e35-9688-d9c2d958c81b
  Attachment 3.1 - DRS Price Scenarios v1.0 Lot 12 (1)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/5cd32fa4-b7a2-4423-8ee7-5425b6b876af
  Attachment 3.1 - DRS Price Scenarios v1.0 Lot 13 (1)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/5118f815-b62f-4dea-a516-949b6cff9c20
  Attachment 3.1 - DRS Price Scenarios v1.0 Lot 14 (1)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/533ad6bb-3b42-44f2-935e-f2aabeedbded
  Attachment 3.1 - DRS Price Scenarios v1.0 Lot 15 (1)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/fab25a2a-b53c-4d57-a7ee-89401e14f920
  Attachment 3.1 - DRS Price Scenarios v1.0 Lot 16 (1)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/330838fd-2a16-479b-b7dc-69d4ad2afbc0
  Attachment 3.1 - DRS Price Scenarios v1.0 Lot 17 (1)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/969a2925-dfe9-4083-ad37-3b5276ee28a0
  Attachment 3.1 - DRS Price Scenarios v1.0 Lot 18 (1)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/6a873021-b237-430f-9909-e231e8c13bb2
  Attachment 3.1 - DRS Price Scenarios v1.0 Lot 19 (1)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/53b18be5-dcf2-42a7-97cb-b0e75e02095f
  Attachment 3.1 - DRS Price Scenarios v1.0 Lot 2 (1)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/49d92093-361e-45b3-95d9-29bbd19ec5a6
  Attachment 3.1 - DRS Price Scenarios v1.0 Lot 20 (1)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/0b3504d3-f212-4e17-b227-4031aff8cd3d
  Attachment 3.1 - DRS Price Scenarios v1.0 Lot 3 (1)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/8975dc9a-2365-4991-a609-7e2ab974687a
  Attachment 3.1 - DRS Price Scenarios v1.0 Lot 4 (1)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/195ba9a5-5730-46a0-9598-1b921c6ce373
  Attachment 3.1 - DRS Price Scenarios v1.0 Lot 5 (1)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/265b189d-1544-4d52-9d63-72072c154643
  Attachment 3.1 - DRS Price Scenarios v1.0 Lot 6 (1)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/1a2fddb0-77cf-4bfd-babe-702e693cc5ce
  Attachment 3.1 - DRS Price Scenarios v1.0 Lot 7 (1)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/4eb770a1-4e56-4f2e-812f-4e6850049322
  Attachment 3.1 - DRS Price Scenarios v1.0 Lot 8 (1)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/9c7bb8d8-ddd2-4748-a8ce-047ad40cfd27
  Attachment 3.1 - DRS Price Scenarios v1.0 Lot 9 (1)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/7576112d-1aac-490c-8306-4ae4ea378c5f
  Attachment 4 Information and declaration workbook v1.0
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/9667f9c9-63fa-4907-89ee-181aa98a27bc
  Attachment 5 Financial assessment template (1)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/83a36098-3bf8-4bea-a9fb-01d8a4527d56
  Attachment 6 Consortia details v0.1
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/5255aab2-1c7e-4c5d-9a3c-a4fb06c118f1
  Attachment 7 Key subcontractor details v0.1
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/7a9c0561-276e-4c9d-b27e-aca4d28b1c4b
  Attachment 8 Frequently Asked Questions v0.1
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/b9bb09b5-4abd-43a0-a0eb-6ebba62fef5a
  Attachment 9 Letter of intent to guarantee
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/762173e7-b7c1-4223-abbc-f2c892ef4da4
  Attachment 10 Framework Contract Documents .
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/aa543750-cb23-4942-b453-8b7adc2758a7
  Attachment 11 HMRC Call Off Contract (Lot 1 Only)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/7b8da7dd-37fd-41e3-97c9-fac3ad99a6b3
  Attachment 1a Framework Schedule 1 (Specification)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/a1d2dafd-78f2-4279-82df-d7e4d46b6106
  Attachment 2c Quality Questions Per Lot
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/543d6a87-40a9-4f8c-8354-00793930d17a
  Attachment 3.2 Data Room
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/f69633ad-8fea-4f58-a64e-20ba07be2c56
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/a28c104e-8c83-42e7-91ba-66a143f8af9a
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/e39f9fa3-e466-4c75-818e-aaf522f66342
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/6a9b7981-2222-45dc-b18b-bfa7576bf820
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/f39ac450-2103-4888-ba6e-c333656af70e
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/92ef90da-e37f-454b-8bbd-2824e8f98db5
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/6e307e25-aac7-493d-9d50-86fc461afa6f
  LOT 1 Successful Supplier Information

## Notice URLs

- https://www.gov.uk/ccs

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8edf9ca6-f9e5-4115-97ba-b369fbff22ab. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8edf9ca6-f9e5-4115-97ba-b369fbff22ab.json.