---
title: "Call Monitoring Services"
ocid: "ocds-b5fd17-8eece44f-081a-497a-958c-07171592d93b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8eece44f-081a-497a-958c-07171592d93b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8eece44f-081a-497a-958c-07171592d93b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8eece44f-081a-497a-958c-07171592d93b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MOAT HOMES LIMITED"
published: "2025-09-02"
---

# Call Monitoring Services

Buyer: MOAT HOMES LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-8eece44f-081a-497a-958c-07171592d93b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-8eece44f-081a-497a-958c-07171592d93b)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-8eece44f-081a-497a-958c-07171592d93b.json)

## Summary

The public procurement process, conducted by Moat Homes Limited, was for "Call Monitoring Services" under the industry categories of Telephone-answering and Alarm-monitoring services. The contract location is in England, UK, with the award being finalised on 21st March 2025 and the contract period spanning from 1st September 2025 to 31st August 2030. The tender was pursued through a direct award procurement method, specifically under the status of 'complete' and the principal procurement category of services. The awarded contract has a value of £400,000 GBP and the buyer, Moat Homes Limited, is based in Dartford, England.

This tender represents significant business growth opportunities, particularly for large companies experienced in delivering telephone-answering and alarm-monitoring services. As the procurement method was a direct award, it highlights the requirement for suppliers to develop strong relationships and maintain a reputable presence within the relevant market sectors. Businesses that can offer comprehensive, reliable call monitoring solutions and are capable of meeting the specific needs outlined in such contracts will be well-suited to compete for similar opportunities in this domain.

## Notice

Provide Call Monitoring Services

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/fa4322bc-596e-412e-8325-89b663f25075 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Sep 2025 |
| Submission deadline | 13 Mar 2025 |
| Future notice date | Not specified |
| Award date | 21 Mar 2025 |
| Contract period | 31 Aug 2025 - 31 Aug 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £240,000 |
| Lots value | Not specified |
| Awards value | £400,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MOAT HOMES LIMITED |
| Locality | DARTFORD |
| Post town | Dartford |
| Postcode | DA2 6QE |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ4 Kent |
| ITL 3 | TLJ43 Kent Thames Gateway |
| Local authority | Dartford |
| Electoral ward | Stone Castle |
| Westminster constituency | Dartford |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DORO CARE (UK) LIMITED T/A CAREIUM |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79510000 - Telephone-answering services
- 79711000 - Alarm-monitoring services

## Release History

- 2 Sep 2025 at 11:03 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/fa4322bc-596e-412e-8325-89b663f25075

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/fa4322bc-596e-412e-8325-89b663f25075
  2nd September 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8eece44f-081a-497a-958c-07171592d93b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8eece44f-081a-497a-958c-07171592d93b.json.