---
title: "Independent Health Complaints Advocacy on the Isle of Wight"
ocid: "ocds-b5fd17-8f001a63-8ead-4f1d-b50e-2d549aa189d0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8f001a63-8ead-4f1d-b50e-2d549aa189d0"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8f001a63-8ead-4f1d-b50e-2d549aa189d0.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8f001a63-8ead-4f1d-b50e-2d549aa189d0.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ISLE OF WIGHT COUNCIL"
published: "2017-12-12"
---

# Independent Health Complaints Advocacy on the Isle of Wight

Buyer: ISLE OF WIGHT COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-8f001a63-8ead-4f1d-b50e-2d549aa189d0

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## Summary

The Isle of Wight Council is seeking tenders for the provision of Independent Health Complaints Advocacy on the Isle of Wight. This service is aimed at assisting individuals who wish to make complaints regarding the NHS and will run from 1 January 2018 for a duration of two years, with the possibility of a two-year extension at the Authority's discretion. The estimated budget for this contract falls between £40,000 and £45,000 annually, with a total contract value of £180,000. The tender submission deadline is 14:00 on 8 November 2017, and the procurement method is classified as an open procedure within the health and social work services category.

This tender presents a significant opportunity for businesses, particularly small and medium-sized enterprises (SMEs) and voluntary, community and social enterprises (VCSEs) who specialise in advocacy, health services, or related social care. Companies with experience in navigating NHS complaint processes and providing effective support to individuals in health-related matters would be well-positioned to compete for this contract. Engaging with the Isle of Wight Council not only enhances visibility within the public sector but also paves the way for sustained business growth through potential contract extensions.

## Notice

The Isle of Wight Council ("the Authority") invites Tenders from suitably qualified providers ("Tenderers") for the provision of Independent Health Complaints Advocacy on the Isle of Wight. The contract is to run from 1January 2018 for a period of 2 years with the option to extend for a further period of up to 2 years at the sole discretion of the Authority. The Island's Independent Health Advocacy Service provides the statutory advocacy duty on behalf of the Isle of Wight Council, to help people who wish to make a complaint about the NHS. It supports individuals to express their views and pursue their health complaint taking due regard of the NHS complaints process. The annual budget for the Provision of Independent Health Complaints Advocacy on the Isle of Wight is between the following parameters: PS40,000 - PS45,000 The decision has been taken to disclose the annual budget for the service and ask that tenderers demonstrate how they can deliver the service within this budget allocation The Authority is unable to consider any submission that does not come within this figure; however, tenderers are able to submit under the allocated budget. The closing date for receipt of Tenders is 14:00Hrs on 8 November 2017. Additional information: The Freedom of Information Act (FOI) 2000 which came into force on 1.1.2005 applies to the Council. If any tenderer considers that any information supplied is commercially sensitive/confidential, this should be highlighted and reasons given. A schedule is provided in ITT documents where tenderers can record and submit this information to the Council. In such cases the relevant material will, in response to FOI requests, be examined in light of exemptions provided for in this act. The contract shall be made in English and according to English Law and subject to the jurisdiction of the English Courts. Any values listed in II.1.5 and II.2.6) are indicative and are given for the whole contract period and are for the maximum budget figure. To download the Pack, all interested parties must register their company on the SEBP. This contract opportunity can be searched by using reference number DN297325.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/58089896-5c27-470e-9dae-175c37e8da3c |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Dec 2017 |
| Submission deadline | 8 Nov 2017 |
| Future notice date | Not specified |
| Award date | 12 Dec 2017 |
| Contract period | 1 Jan 2018 - 31 Dec 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £180,000 |
| Lots value | Not specified |
| Awards value | £180,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ISLE OF WIGHT COUNCIL |
| Locality | NEWPORT |
| Post town | Portsmouth |
| Postcode | PO30 1UD |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ34 Isle of Wight |
| Local authority | Isle of Wight |
| Electoral ward | Newport Central |
| Westminster constituency | Isle of Wight West |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SEAP |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85000000 - Health and social work services

## Release History

- 12 Dec 2017 at 12:25 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/58089896-5c27-470e-9dae-175c37e8da3c
- 4 Oct 2017 at 09:15 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/58089896-5c27-470e-9dae-175c37e8da3c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/58089896-5c27-470e-9dae-175c37e8da3c
  4th October 2017 - Opportunity notice on Contracts Finder
- https://procontract.due-north.com/Opportunities/Index
  This contract opportunity can be located on the link below and searched by using reference number DN297325.

## Notice URLs

- http://www.iwight.com

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8f001a63-8ead-4f1d-b50e-2d549aa189d0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8f001a63-8ead-4f1d-b50e-2d549aa189d0.json.