---
title: "Contact Centre Call Handling"
ocid: "ocds-b5fd17-8f06dca4-8b24-45fb-8fa2-ccedf987d83e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8f06dca4-8b24-45fb-8fa2-ccedf987d83e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8f06dca4-8b24-45fb-8fa2-ccedf987d83e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8f06dca4-8b24-45fb-8fa2-ccedf987d83e.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "THE ARTS COUNCIL ENGLAND"
published: "2017-07-10"
---

# Contact Centre Call Handling

Buyer: THE ARTS COUNCIL ENGLAND  
Current stage: Tender  
OCID: ocds-b5fd17-8f06dca4-8b24-45fb-8fa2-ccedf987d83e

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## Summary

The Arts Council England is conducting a tender for a Contact Centre Call Handling solution, which involves procuring the Enghouse Interactive system to integrate with their existing Cisco Call Manager. This procurement is categorised under services, specifically focusing on evaluation consultancy and recreational services. The tender was published on 10th July 2017, with a submission deadline set for 28th July 2017. The contract period is expected to commence on 11th August 2017 and last for four years, concluding on 10th August 2021. The maximum contract value is capped at £40,000 for the first year and £55,000 over the full duration.

This tender presents significant opportunities for businesses, particularly those specialising in contact centre solutions and related services. Small and medium-sized enterprises (SMEs) are encouraged to participate, given the contract's suitability for them. Companies that can provide integration capabilities with existing systems and demonstrate expertise in customer interaction across multiple channels, such as telephone, email, and web chat, would be particularly well-suited to compete for this contract. The contracting authority is actively seeking innovative solutions to enhance their service delivery.

## Notice

Arts Council England are looking to procure the Enghouse Interactive Contact Centre solution to be integrated with our existing Cisco Call Manager system, thereby replacing our existing UCCX system. The Enghouse solution will be used to handle customer interaction across a number of channels, including telephone, email and web chat. Additional information: Documents are available via the Bravo Solutions e-tendering platform. URL given below. All bids must be submitted through this portal. All queries regarding this event should also be submitted via the portals message board. If you have difficulties accessing the portal then you should contact the Bravo helpline. The number is on the portals welcome page. The maximum contract value including VAT must not exceed PS40,000 in the first contract year and PS55,000 over the full contract duration of 4 years.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c7c155f5-cde4-4a67-8764-f5f9decf0725 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Jul 2017 |
| Submission deadline | 28 Jul 2017 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 10 Aug 2017 - 10 Aug 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £40,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE ARTS COUNCIL ENGLAND |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B1 2LH |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 92 - Recreational, cultural and sporting services

### Codes

- 79419000 - Evaluation consultancy services
- 92000000 - Recreational, cultural and sporting services

## Release History

- 10 Jul 2017 at 16:29 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/c7c155f5-cde4-4a67-8764-f5f9decf0725

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c7c155f5-cde4-4a67-8764-f5f9decf0725
  10th July 2017 - Opportunity notice on Contracts Finder
- https://www.localgovsourcing.co.uk/artscouncil/
  Link to eSourcing Portal

## Notice URLs

- http://www.artscouncil.org.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8f06dca4-8b24-45fb-8fa2-ccedf987d83e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8f06dca4-8b24-45fb-8fa2-ccedf987d83e.json.