---
title: "CRM Web and AI Platform"
ocid: "ocds-b5fd17-8f3af34b-5021-42f0-aa94-db8542e08d7a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8f3af34b-5021-42f0-aa94-db8542e08d7a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8f3af34b-5021-42f0-aa94-db8542e08d7a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8f3af34b-5021-42f0-aa94-db8542e08d7a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HALTON BOROUGH COUNCIL"
published: "2025-01-28"
---

# CRM Web and AI Platform

Buyer: HALTON BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-8f3af34b-5021-42f0-aa94-db8542e08d7a

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-8f3af34b-5021-42f0-aa94-db8542e08d7a)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-8f3af34b-5021-42f0-aa94-db8542e08d7a.json)

## Summary

Halton Borough Council has completed the procurement process for a "CRM Web and AI Platform" under the industry category of IT services: consulting, software development, Internet, and support. This contract, valued at £489,855, encompasses the North West region of the United Kingdom. The procurement process utilised a selective method, specifically a call-off from a framework agreement. The tendering period ended on 1st January 2025, with the contract scheduled to commence on 10th February 2025, lasting until 9th February 2026. Notably, the awarded contract was for a direct award issued on 28th January 2025.

This tender presents significant opportunities for businesses involved in IT services, particularly those specialising in CRM platforms and AI solutions. SMEs and VCSEs are particularly well-suited to compete for similar tenders, given the suitability criteria outlined by the contracting authority. The successful bidder, Phoenix Software Limited, exemplifies the potential for SMEs to secure substantial government contracts, fostering business growth and development in the technology sector.

## Notice

CRM Web and AI Platform

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8755bbbd-f270-4f23-b78b-f642f8869f62 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Jan 2025 |
| Submission deadline | 1 Jan 2025 |
| Future notice date | Not specified |
| Award date | 28 Jan 2025 |
| Contract period | 10 Feb 2025 - 9 Feb 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £489,855 |
| Lots value | Not specified |
| Awards value | £489,855 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HALTON BOROUGH COUNCIL |
| Locality | WIDNES |
| Post town | Warrington |
| Postcode | WA8 7QF |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD71 East Merseyside |
| Local authority | Halton |
| Electoral ward | Central & West Bank |
| Westminster constituency | Widnes and Halewood |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PHOENIX SOFTWARE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 28 Jan 2025 at 13:20 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/8755bbbd-f270-4f23-b78b-f642f8869f62

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/8755bbbd-f270-4f23-b78b-f642f8869f62
  28th January 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8f3af34b-5021-42f0-aa94-db8542e08d7a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8f3af34b-5021-42f0-aa94-db8542e08d7a.json.