---
title: "IT Service Management (Hornbill)"
ocid: "ocds-b5fd17-8f4be8cd-dd9e-472f-babe-3d9c3d635b45"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8f4be8cd-dd9e-472f-babe-3d9c3d635b45"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8f4be8cd-dd9e-472f-babe-3d9c3d635b45.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8f4be8cd-dd9e-472f-babe-3d9c3d635b45.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "STAFFORDSHIRE POLICE"
published: "2022-06-29"
---

# IT Service Management (Hornbill)

Buyer: STAFFORDSHIRE POLICE  
Current stage: Award  
OCID: ocds-b5fd17-8f4be8cd-dd9e-472f-babe-3d9c3d635b45

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-8f4be8cd-dd9e-472f-babe-3d9c3d635b45)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-8f4be8cd-dd9e-472f-babe-3d9c3d635b45.json)

## Summary

The procurement process for the "IT Service Management (Hornbill)" has been initiated by Staffordshire Police, focusing on the provision of a cloud-hosted IT service desk solution. This contract, valued at £54,360, falls under the industry category of systems and technical consultancy services. The procurement method utilised was a selective process, specifically a call-off from a framework agreement. The tender period closed on 10th February 2022, while the contract commenced on 27th April 2022 and is scheduled to conclude on 26th April 2023. The delivery address is located in Stafford, England, with all relevant correspondence directed to Sarah Willacy, the contact point.

This tender represents a lucrative opportunity for small and medium-sized enterprises (SMEs) specialising in IT consultancy and service management, as it highlights the ongoing demand for efficient IT solutions within the public sector. Companies that provide cloud-based services or technology support will find this contract particularly aligned with their offerings. The award process is now complete, having recently concluded in February 2022, but similar future opportunities may arise as Staffordshire Police and other public agencies continue to seek effective IT service solutions.

## Notice

Cloud Hosted IT Service Desk Solution Licence, support and service manager. Contract awarded through G-Cloud 11.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2cef2ddd-6d4a-4257-947d-2ddbbef5d8cd |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Jun 2022 |
| Submission deadline | 10 Feb 2022 |
| Future notice date | Not specified |
| Award date | 10 Feb 2022 |
| Contract period | 26 Apr 2022 - 26 Apr 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £54,360 |
| Lots value | Not specified |
| Awards value | £54,360 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | STAFFORDSHIRE POLICE |
| Locality | STAFFORD |
| Post town | Stoke-on-Trent |
| Postcode | ST18 0YY |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG2 Shropshire and Staffordshire |
| ITL 3 | TLG24 Staffordshire CC |
| Local authority | Stafford |
| Electoral ward | Milwich |
| Westminster constituency | Stone, Great Wyrley and Penkridge |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HORNBILL SERVICE MANAGEMENT |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72220000 - Systems and technical consultancy services

## Release History

- 29 Jun 2022 at 12:06 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2cef2ddd-6d4a-4257-947d-2ddbbef5d8cd
- 13 Feb 2022 at 17:33 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2cef2ddd-6d4a-4257-947d-2ddbbef5d8cd

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2cef2ddd-6d4a-4257-947d-2ddbbef5d8cd
  29th June 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8f4be8cd-dd9e-472f-babe-3d9c3d635b45. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8f4be8cd-dd9e-472f-babe-3d9c3d635b45.json.