---
title: "R&M171 Pre Market Engagement Voice of the Customer"
ocid: "ocds-b5fd17-8fc873bd-a13f-4967-9b6f-e79c45220fb0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8fc873bd-a13f-4967-9b6f-e79c45220fb0"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8fc873bd-a13f-4967-9b6f-e79c45220fb0.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8fc873bd-a13f-4967-9b6f-e79c45220fb0.json"
source: "Contracts Finder"
current_stage: "Planning"
buyer: "UK HEALTH SECURITY AGENCY"
published: "2022-01-04"
---

# R&M171 Pre Market Engagement Voice of the Customer

Buyer: UK HEALTH SECURITY AGENCY  
Current stage: Planning  
OCID: ocds-b5fd17-8fc873bd-a13f-4967-9b6f-e79c45220fb0

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## Summary

The UK Health Security Agency (UKHSA) is currently in the planning stage for the procurement titled "R&M171 Pre Market Engagement Voice of the Customer". This engagement aims to gather insights regarding best practices in Voice of the Customer programmes, with a focus on continuous customer experience feedback. Interested parties should note that the engagement period concludes on 31 January 2022. The procurement falls under the market research services category (CPV code 79310000) and is located in London, United Kingdom.

This tender presents significant opportunities for businesses specialising in market research and client satisfaction surveys, particularly SMEs and voluntary/community sector enterprises, to engage with the UKHSA. Companies that can demonstrate innovative methodologies for collecting and analysing customer feedback would be well-positioned to participate and potentially provide solutions or services that align with the requirements outlined in this pre-market engagement notice.

## Notice

The UKHSA is seeking to engage with the market in order to gain knowledge & understanding regarding the range of potential solutions and best in class approaches to Voice of the Customer programmes that provide continuous customer experience feedback, in advance of a potential sourcing project to procure a suitably qualified supplier (or suppliers) to develop, alongside the Insight team, a new VoTC. Please visit our Atamis site (C58818) to register your interest and an RFI will be published in early Jan.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/bc7bffd6-04c3-4257-83d9-7aa3f55fd19e |
| Notice type | Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Jan 2022 |
| Submission deadline | Not specified |
| Future notice date | 31 Jan 2022 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UK HEALTH SECURITY AGENCY |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 3HX |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79310000 - Market research services
- 79342311 - Customer satisfaction survey

## Release History

- 4 Jan 2022 at 14:49 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/bc7bffd6-04c3-4257-83d9-7aa3f55fd19e
- 24 Dec 2021 at 14:46 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/855c35fb-95d6-4dde-94a0-1fd1a9cd4618

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/bc7bffd6-04c3-4257-83d9-7aa3f55fd19e
  4th January 2022 - Early engagement notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/855c35fb-95d6-4dde-94a0-1fd1a9cd4618
  24th December 2021 - Early engagement notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8fc873bd-a13f-4967-9b6f-e79c45220fb0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8fc873bd-a13f-4967-9b6f-e79c45220fb0.json.