--- title: "Service Charge Communication - Design & Print" ocid: "ocds-b5fd17-8fca52d9-91a0-4a24-9d16-fd32086fb462" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8fca52d9-91a0-4a24-9d16-fd32086fb462" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8fca52d9-91a0-4a24-9d16-fd32086fb462.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-8fca52d9-91a0-4a24-9d16-fd32086fb462.json" source: "Contracts Finder" current_stage: "Tender" buyer: "THE GUINNESS PARTNERSHIP LTD" published: "2020-10-12" --- # Service Charge Communication - Design & Print Buyer: THE GUINNESS PARTNERSHIP LTD Current stage: Tender OCID: ocds-b5fd17-8fca52d9-91a0-4a24-9d16-fd32086fb462 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-8fca52d9-91a0-4a24-9d16-fd32086fb462) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-8fca52d9-91a0-4a24-9d16-fd32086fb462.json) ## Summary The Guinness Partnership Ltd is seeking a supplier for the 'Service Charge Communication - Design & Print' project, which is crucial for accurately sending approximately 70,000 service charge and rent statements to its diverse customer base across England. This tender is currently in the open procurement stage, with the submission deadline set for 9th November 2020. The anticipated contract period will commence on 22nd December 2020 and could extend for up to three years, concluding no later than 21st December 2023, with a potential further year based on performance evaluations. The total budget for this procurement process is £400,000, categorised under printed matter and related products as the main procurement category. This tender presents a significant growth opportunity for businesses specialising in high-volume customised print communications, particularly those with a background in the housing sector. Companies equipped to meet strict deadlines and capable of delivering tailored communications will find this project well-suited to their capabilities. Small and medium-sized enterprises (SMEs) are encouraged to participate, as the procurement is open to them, and the successful bidder will play a vital role in supporting Guinness's commitment to high-quality customer service within their community. ## Notice Guinness serves c.70,000 customers across England and responsible for sending all of these customers accurate estimated Rents and Service Charge letters once a year. c.48,000 of these customers are also sent accurate Actual Service Charge reconciliations for c.48,000 customers. We describe ourselves as a customer service organisation because it's our customers that we're here for. It is imperative that these letters are sent out accurately and on time to ensure that our legal and regulatory obligations are met. The range of housing and services we provide means our customer base is increasingly diverse. We must provide services in a way that responds to this - and we must provide the right homes and services - recognising that expectations are changing all the time, and the ways in which technology enables us to respond in 2023 are likely to be very different. Guinness is looking to contract with a partner to design and potentially print regular customer communications of service charge statements, with experience of providing large volume customised print communications to fixed deadlines. This opportunity is ideally suited to a supplier who understands the Housing sector and our customer base. Guinness intends to enter into a contract with a service charge letter design and print supplier for up to a three-year period with the option to extend by a further period of twelve months, subject to performance and value for money evaluations. However, no guarantee is given by Guinness that such an extension will follow. Bidders can login/register and access the procurement documents documents at https://procontract.due-north.com/Advert?advertId=98e99810-330a-eb11-8105-005056b64545 ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b55afe4f-291c-4e26-8e6c-dc7cbbb68984 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Goods | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 12 Oct 2020 | | Submission deadline | 9 Nov 2020 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 22 Dec 2020 - 21 Dec 2023 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £400,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | THE GUINNESS PARTNERSHIP LTD | | Locality | LONDON | | Post town | North West London | | Postcode | NW1 3FG | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI36 Camden | | Local authority | Camden | | Electoral ward | Regent's Park | | Westminster constituency | Holborn and St Pancras | | Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) | ## CPV Codes ### Divisions - 22 - Printed matter and related products - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 22000000 - Printed matter and related products - 79800000 - Printing and related services - 79810000 - Printing services ## Release History - 12 Oct 2020 at 10:28 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/b55afe4f-291c-4e26-8e6c-dc7cbbb68984 - 9 Oct 2020 at 13:54 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/db17e63e-9b5a-4415-9404-58b1e50bb65b ## Documents - https://www.contractsfinder.service.gov.uk/Notice/b55afe4f-291c-4e26-8e6c-dc7cbbb68984 12th October 2020 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/db17e63e-9b5a-4415-9404-58b1e50bb65b 9th October 2020 - Opportunity notice on Contracts Finder ## Notice URLs - http://www.guinnesspartnership.com/ - https://procontract.due-north.com/Advert?advertId=98e99810-330a-eb11-8105-005056b64545 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8fca52d9-91a0-4a24-9d16-fd32086fb462. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8fca52d9-91a0-4a24-9d16-fd32086fb462.json.