---
title: "Opus Telecoms maintenance contract"
ocid: "ocds-b5fd17-8ffdc7b5-b313-412b-acdf-ffeee5ae674d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8ffdc7b5-b313-412b-acdf-ffeee5ae674d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8ffdc7b5-b313-412b-acdf-ffeee5ae674d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8ffdc7b5-b313-412b-acdf-ffeee5ae674d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "Norfolk and Norwich University Hospitals NHS Foundation Trust"
published: "2026-10-20"
---

# Opus Telecoms maintenance contract

Buyer: Norfolk and Norwich University Hospitals NHS Foundation Trust  
Current stage: Award  
OCID: ocds-b5fd17-8ffdc7b5-b313-412b-acdf-ffeee5ae674d

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-8ffdc7b5-b313-412b-acdf-ffeee5ae674d)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-8ffdc7b5-b313-412b-acdf-ffeee5ae674d.json)

## Summary

Norfolk and Norwich University Hospitals NHS Foundation Trust bought telecommunications equipment maintenance and support, including Mitel Advantage Software Assurance. The work supports the Trust’s telecoms systems and is delivered in Norwich, Norfolk. This is a services requirement for maintaining telecoms equipment, rather than a purchase of new equipment. The named supplier, Opus Business Systems, provides the support under the contract. The procurement concerns the Trust’s own telecoms maintenance needs and the associated Mitel software assurance; it does not describe wider IT support or other clinical services.

The procurement is complete and the contract was awarded to Opus Business Systems on 9 October 2026. The awarded value is £143,342.36. The contract runs from 13 November 2026 to 12 November 2027. The Trust used a selective process, making a call-off from a framework agreement. The estimated tender value was also £143,342.36. The procurement was classified as a service, and the requirement was treated as unsuitable for small and medium-sized enterprises and voluntary, community or social enterprises. The published information identifies the selected supplier and award outcome, but does not set out an evaluation breakdown or scored criteria.

This award shows demand at Norfolk and Norwich University Hospitals NHS Foundation Trust for ongoing telecoms equipment maintenance combined with Mitel Advantage Software Assurance. Suppliers seeking to compete when this specific requirement returns will need to demonstrate the ability to support Mitel systems and deliver reliable maintenance for an NHS hospital’s telecoms infrastructure. Experience providing software assurance alongside equipment support is directly relevant; general telecommunications services alone may not address the full requirement. The Trust procured the work through a framework call-off, so suppliers will need a credible route to participate in that type of purchasing arrangement. The recorded suitability decision indicates that the opportunity was not considered suitable for SMEs or voluntary, community and social enterprises, suggesting that a competitor should be prepared to meet the scale and delivery expectations of this hospital requirement.

## Notice

Opus telecoms support including Mitel Advantage Software Assurance

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/858186d7-c5c7-45cb-be3e-304d2a9a34f2 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Oct 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 9 Oct 2026 |
| Contract period | 13 Nov 2026 - 12 Nov 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £143,342 |
| Lots value | Not specified |
| Awards value | £143,342 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Norfolk and Norwich University Hospitals NHS Foundation Trust |
| Locality | NORWICH |
| Postcode area | Norwich |
| Postcode | NR4 7UY |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH5 Norfolk |
| ITL 3 | TLH53 Breckland and South Norfolk |
| Local authority | South Norfolk |
| Electoral ward | Cringleford |
| Westminster constituency | South Norfolk |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Opus Business Systems Limited |

## CPV Codes

### Divisions

- 50 - Repair and maintenance services

### Codes

- 50330000 - Maintenance services of telecommunications equipment

## Release History

- 20 Oct 2026 at 12:00 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/858186d7-c5c7-45cb-be3e-304d2a9a34f2

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/858186d7-c5c7-45cb-be3e-304d2a9a34f2
  20th October 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8ffdc7b5-b313-412b-acdf-ffeee5ae674d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8ffdc7b5-b313-412b-acdf-ffeee5ae674d.json.