---
title: "IT Service Management"
ocid: "ocds-b5fd17-902a268b-0fc9-4aa8-9357-9d6d0cc52132"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-902a268b-0fc9-4aa8-9357-9d6d0cc52132"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-902a268b-0fc9-4aa8-9357-9d6d0cc52132.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-902a268b-0fc9-4aa8-9357-9d6d0cc52132.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "STUDENT LOANS COMPANY LIMITED"
published: "2021-06-29"
---

# IT Service Management

Buyer: STUDENT LOANS COMPANY LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-902a268b-0fc9-4aa8-9357-9d6d0cc52132

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-902a268b-0fc9-4aa8-9357-9d6d0cc52132)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-902a268b-0fc9-4aa8-9357-9d6d0cc52132.json)

## Summary

The public procurement process involved the award of a contract titled "IT Service Management" managed by the Student Loans Company Limited, located at 100 Bothwell Street, Glasgow, Scotland. This contract, valued at £615,000, falls under the system and support services category (CPV 72250000). The procurement method utilised was selective and involved a call-off from an existing framework agreement. The tender period concluded on 9 December 2020, with the contract commencing on 15 February 2021 and set to conclude by 14 August 2021.

This tender presents significant opportunities for businesses specialising in IT services, particularly those offering helpdesk and troubleshooting services. Companies with experience in system support and integrated IT management solutions would be well-positioned to compete. Given the framework agreement nature of the procurement, there may be additional opportunities for future contracts within the same framework, allowing businesses to secure ongoing work with the Student Loans Company and potentially expand their operations in the public sector.

## Notice

* Helpdesk \ Service Desk services * IT troubleshooting services covering Hardware, Operating Systems and Applications

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/50a396bb-81f6-4518-8d3e-f8a1f88ee862 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Jun 2021 |
| Submission deadline | 9 Dec 2020 |
| Future notice date | Not specified |
| Award date | 9 Feb 2021 |
| Contract period | 15 Feb 2021 - 14 Aug 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £615,000 |
| Lots value | Not specified |
| Awards value | £615,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | STUDENT LOANS COMPANY LIMITED |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G2 7JD |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Anderston/City/Yorkhill |
| Westminster constituency | Glasgow North |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FDM GROUP |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72250000 - System and support services

## Release History

- 29 Jun 2021 at 11:18 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/50a396bb-81f6-4518-8d3e-f8a1f88ee862

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/50a396bb-81f6-4518-8d3e-f8a1f88ee862
  29th June 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-902a268b-0fc9-4aa8-9357-9d6d0cc52132. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-902a268b-0fc9-4aa8-9357-9d6d0cc52132.json.