---
title: "RUG - Universal Credit - Assisted Digital Support - AWARD"
ocid: "ocds-b5fd17-905259a7-c610-4bab-a107-64b9a017659e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-905259a7-c610-4bab-a107-64b9a017659e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-905259a7-c610-4bab-a107-64b9a017659e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-905259a7-c610-4bab-a107-64b9a017659e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "COVENTRY - SOLIHULL - WARWICKSHIRE"
published: "2017-03-29"
---

# RUG - Universal Credit - Assisted Digital Support - AWARD

Buyer: COVENTRY - SOLIHULL - WARWICKSHIRE  
Current stage: Award  
OCID: ocds-b5fd17-905259a7-c610-4bab-a107-64b9a017659e

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-905259a7-c610-4bab-a107-64b9a017659e)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-905259a7-c610-4bab-a107-64b9a017659e.json)

## Summary

The Rugby Borough Council is seeking to engage a provider for the "RUG - Universal Credit - Assisted Digital Support" contract, valued at £28,000, under the open procurement method. This contract will span from 1st April 2017 to 31st March 2018 and is aimed at offering assistance to approximately 300 residents in Rugby, West Midlands, in managing their Universal Credit claims through online platforms. The tender was officially awarded on 29th March 2017, completing the tendering stage of the procurement process.

This opportunity is particularly well-suited for small and medium enterprises (SMEs) and voluntary and community sector organisations (VCSEs) that can provide guided support services, especially in online assistance, financial consultancy, and related community services. Businesses with expertise in delivering customer-focused support and digital services will find this contract beneficial as it fosters growth through collaboration with local authorities and addresses the needs of the community during a significant transition in benefits management.

## Notice

Universal Credit brings a cultural change and behavioural shift for claimants to be more responsible for managing their money, including housing costs. The service is delivered predominantly via self-service using the internet. Some Claimants will need help with this. Universal Support (US) is advice, assistance or support provided by Universal Credit, Local Authorities or agreed partners for the purpose of assisting them with: - Managing their claim or award of Universal Credit including accessing and using online services; - Managing their financial affairs The aim of this contract is to; - Support the cultural shift to claimant responsibility and self-service. - Support claimants who could transact online, with help, to do so and ensure that those who cannot self-serve are assisted with access to Universal Credit. The Council is looking to work with an organisation to provide assistance for residents who need help to make a claim on-line for Universal Credit. The external organisation could represent an umbrella group of external providers but the contract will be between Rugby Borough Council and one external provider. During the period of the contract it is estimated that around 300 residents will seek support. This is based on information provided by the Department for Work and Pensions. The actual number of residents seeking support may differ from this estimate. The Council will also be working with teams within the Council to provide ad hoc support to claimants on a case by case basis.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9b995db6-c6eb-4012-9eaf-c4371296206e |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Mar 2017 |
| Submission deadline | 17 Mar 2017 |
| Future notice date | Not specified |
| Award date | 28 Mar 2017 |
| Contract period | 31 Mar 2017 - 31 Mar 2018 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £28,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | COVENTRY - SOLIHULL - WARWICKSHIRE |
| Locality | RUGBY |
| Post town | Coventry |
| Postcode | CV21 2RR |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG1 Herefordshire, Worcestershire and Warwickshire |
| ITL 3 | TLG13 Warwickshire CC |
| Local authority | Rugby |
| Electoral ward | Benn |
| Westminster constituency | Rugby |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BENN PARTNERSHIP CENTRE |

## CPV Codes

### Divisions

- 66 - Financial and insurance services
- 75 - Administration, defence and social security services
- 85 - Health and social work services
- 98 - Other community, social and personal services

### Codes

- 66171000 - Financial consultancy services
- 75200000 - Provision of services to the community
- 85312310 - Guidance services
- 98000000 - Other community, social and personal services

## Release History

- 29 Mar 2017 at 08:50 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9b995db6-c6eb-4012-9eaf-c4371296206e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/9b995db6-c6eb-4012-9eaf-c4371296206e
  29th March 2017 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-905259a7-c610-4bab-a107-64b9a017659e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-905259a7-c610-4bab-a107-64b9a017659e.json.