--- title: "Kent Innovation Centre - IT Support and Maintenance Contract with Back-up Link over Satellite" ocid: "ocds-b5fd17-90952b4b-7d8e-49b2-a696-d5a6bf2bc750" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-90952b4b-7d8e-49b2-a696-d5a6bf2bc750" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-90952b4b-7d8e-49b2-a696-d5a6bf2bc750.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-90952b4b-7d8e-49b2-a696-d5a6bf2bc750.json" source: "Contracts Finder" current_stage: "Tender" buyer: "THANET DISTRICT COUNCIL" published: "2024-11-04" --- # Kent Innovation Centre - IT Support and Maintenance Contract with Back-up Link over Satellite Buyer: THANET DISTRICT COUNCIL Current stage: Tender OCID: ocds-b5fd17-90952b4b-7d8e-49b2-a696-d5a6bf2bc750 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-90952b4b-7d8e-49b2-a696-d5a6bf2bc750) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-90952b4b-7d8e-49b2-a696-d5a6bf2bc750.json) ## Summary Thanet District Council is seeking to appoint a supplier for IT Support and Maintenance services, including a Backup Link over Satellite, for the Kent Innovation Centre (KIC) located in Broadstairs. The procurement process is in the tender stage, with quotes required by 14:00hrs on 13 November 2024. The contract is expected to start on 1 April 2025 and last for three years, with an optional two-year extension at the discretion of the Council. This opportunity is classified under IT services and related software maintenance and repair, with an estimated value of £120,000. Interested suppliers must utilise the formal quotation method and meet the minimum criteria outlined in the Invitation to Quote document, with evaluations based on predefined criteria. This tender presents significant business growth opportunities for companies specialising in IT support, hardware and software maintenance, and those capable of providing satellite-based backup solutions. SMEs are particularly encouraged to apply, making it ideal for small to medium-sized enterprises looking to expand their client base and secure a stable, long-term contract. The robust IT infrastructure requirement ensures continuous service for the KIC's 34 diverse licensees, making this a lucrative opportunity for businesses with proven expertise in delivering reliable and secure IT services. ## Notice Thanet District Council wishes to select and appoint a suitable supplier for the provision of an IT Support and Maintenance service with a Back-up Link over Satellite for the network at the Kent Innovation Centre, Broadstairs. The scope of this contract is to provide a fully outsourced and managed IT support and maintenance solution for both hardware and software elements within the KIC. The Kent Innovation Centre (KIC) is a set of managed office spaces over three floors, run by Thanet District Council (TDC) which provides fully serviced office accommodation, including meeting room space, internet provision and allows 24/7/365 access to its clients. The KIC currently has 34 different companies (Licensees) located in the building. A secure, stable and reliable IT infrastructure is of the utmost importance to the Council's Licensees to ensure continuity of service. The Contract is anticipated to commence upon 1 April 2025 for a duration of three years with one option to extend for a period of two years at the sole discretion of the Council. Important Information: All procurement documents are attached to the notice and available for suppliers to download from the Kent Business Portal (www.kentbusinessportal.org.uk) and complete according to instructions contained. The procurement process will be undertaken on the basis of formal quotations. All quotations will be accepted subject to the bidder providing suitable responses to grounds for Mandatory and Discretionary Rejection and that minimum standards are met as set out in the Invitation to Quote document. Evaluation will be on the basis of criteria as set out in the Invitation to Quote document. Any clarifications or questions must be submitted via the Message area of the Kent Business Portal by no later than 14.00hrs on 06/11/24. Completed quotation documents must be submitted electronically via the Kent Business Portal by no later than 14.00hrs on 13/11/2024. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6b106993-d75f-42ba-a570-77460cf90b47 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 4 Nov 2024 | | Submission deadline | 13 Nov 2024 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 31 Mar 2025 - 31 Mar 2028 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £120,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | THANET DISTRICT COUNCIL | | Locality | MARGATE | | Post town | Canterbury | | Postcode | CT9 1AY | | Country | England | | ITL 1 | TLJ South East (England) | | ITL 2 | TLJ4 Kent | | ITL 3 | TLJ44 East Kent | | Local authority | Thanet | | Electoral ward | Margate Central | | Westminster constituency | East Thanet | | Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support - 72222300 - Information technology services - 72267000 - Software maintenance and repair services - 72267100 - Maintenance of information technology software - 72267200 - Repair of information technology software ## Release History - 4 Nov 2024 at 09:26 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/6b106993-d75f-42ba-a570-77460cf90b47 - 9 Oct 2024 at 06:24 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/0f699d41-8e5a-49a5-8f6a-89e04d6e6b76 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/6b106993-d75f-42ba-a570-77460cf90b47 4th November 2024 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/0f699d41-8e5a-49a5-8f6a-89e04d6e6b76 9th October 2024 - Opportunity notice on Contracts Finder ## Notice URLs - http://www.thanet.gov.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-90952b4b-7d8e-49b2-a696-d5a6bf2bc750. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-90952b4b-7d8e-49b2-a696-d5a6bf2bc750.json.