---
title: "Provision of Ominichannel Contact Centre Solution - Direct Award through the Crown Commercial Service (CCS) G-Cloud 12 Framework Agreement RM1557.12 Lot 2: Cloud Software"
ocid: "ocds-b5fd17-909a3fa3-6929-4690-878d-fb1fad464921"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-909a3fa3-6929-4690-878d-fb1fad464921"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-909a3fa3-6929-4690-878d-fb1fad464921.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-909a3fa3-6929-4690-878d-fb1fad464921.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LONGHURST GROUP"
published: "2022-09-22"
---

# Provision of Ominichannel Contact Centre Solution - Direct Award through the Crown Commercial Service (CCS) G-Cloud 12 Framework Agreement RM1557.12 Lot 2: Cloud Software

Buyer: LONGHURST GROUP  
Current stage: Award  
OCID: ocds-b5fd17-909a3fa3-6929-4690-878d-fb1fad464921

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-909a3fa3-6929-4690-878d-fb1fad464921)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-909a3fa3-6929-4690-878d-fb1fad464921.json)

## Summary

The Longhurst Group has awarded a contract for the Provision of Ominichannel Contact Centre Solution through the Crown Commercial Service framework. The contract, valued at £234,097.20 GBP, was directly awarded to Puzzel Limited. The procurement process was initiated as a tender, with the contract period starting on April 20, 2022, and ending on April 20, 2024. The tender stage concluded on March 24, 2022, and the award was made on March 25, 2022. The services will be delivered in the regions of East Midlands, West Midlands, and East of England. The procurement falls under the industry category of Helpdesk and support services.

This contract provides an opportunity for businesses specializing in information technology services to grow their operations. Companies with expertise in cloud software and IT service desk support would be well-suited to compete for similar tenders in the future. The direct award method used in this procurement process streamlines the contracting process and offers a chance for businesses to directly engage with public sector buyers like the Longhurst Group. As the contract period spans over two years, businesses can plan for long-term engagements and establish sustainable partnerships with the buying organisation, contributing to business growth and stability.

## Notice

A Call-Off Contract to provide IT Service Desk and Contact Centre support from Lot 2: Cloud Software of the Crown Commercial Service (CCS) G-Cloud 12 Framework Agreement RM1557.12.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/08d29859-3a38-4034-8789-fa11b925c392 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Sep 2022 |
| Submission deadline | 24 Mar 2022 |
| Future notice date | Not specified |
| Award date | 25 Mar 2022 |
| Contract period | 19 Apr 2022 - 20 Apr 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £234,097 |
| Lots value | Not specified |
| Awards value | £234,097 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONGHURST GROUP |
| Locality | BOSTON |
| Post town | Peterborough |
| Postcode | PE21 7TQ |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF3 Lincolnshire |
| ITL 3 | TLF30 Lincolnshire CC |
| Local authority | Boston |
| Electoral ward | Wyberton |
| Westminster constituency | Boston and Skegness |
| Delivery location | TLF East Midlands (England), TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PUZZEL |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services
- 72253000 - Helpdesk and support services

## Release History

- 22 Sep 2022 at 08:44 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/08d29859-3a38-4034-8789-fa11b925c392

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/08d29859-3a38-4034-8789-fa11b925c392
  22nd September 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-909a3fa3-6929-4690-878d-fb1fad464921. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-909a3fa3-6929-4690-878d-fb1fad464921.json.