---
title: "Provision of Glassbox - Session Replay Software"
ocid: "ocds-b5fd17-90ef32fa-98b0-4755-808d-d7209d72767d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-90ef32fa-98b0-4755-808d-d7209d72767d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-90ef32fa-98b0-4755-808d-d7209d72767d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-90ef32fa-98b0-4755-808d-d7209d72767d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CROWN COMMERCIAL SERVICE"
published: "2022-05-27"
---

# Provision of Glassbox - Session Replay Software

Buyer: CROWN COMMERCIAL SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-90ef32fa-98b0-4755-808d-d7209d72767d

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-90ef32fa-98b0-4755-808d-d7209d72767d)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-90ef32fa-98b0-4755-808d-d7209d72767d.json)

## Summary

The Crown Commercial Service has recently awarded a contract titled "Provision of Glassbox - Session Replay Software" within the IT software package industry category. The procurement process is classified as a direct tender, awarded for a total value of £18,089. The contract period commenced on 20th May 2022 and will run until 19th May 2023. The locations for delivery include regions in both the North West and London, United Kingdom. Key stages of this procurement have completed, with the official award notice published on 27th May 2022.

This tender presents valuable opportunities for businesses in the software development and digital analytics sectors, particularly those with expertise in session replay technologies and user experience analytics. Companies capable of providing innovative software solutions are well-suited to take advantage of similar tenders, potentially leading to enhanced contracts and services that improve digital customer experience for government bodies and large organisations. A focus on data-driven decision making will further support businesses looking to expand their offerings in this growing market.

## Notice

To supplement Google Analytics CCS requires session replay software. Session replay software will enable the business and key DDS teams to observe, replay, UX test and analyse user interaction across our digital services, on a grander scale. Thus leading to leaner, data-led decision making to improve digital customer experience, create frictionless digital journeys and better understand and measure customer behaviour.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f1495b5e-886c-4054-89a1-49fe24ce0cfd |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 May 2022 |
| Submission deadline | 24 Mar 2022 |
| Future notice date | Not specified |
| Award date | 19 May 2022 |
| Contract period | 19 May 2022 - 19 May 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £18,089 |
| Lots value | Not specified |
| Awards value | £18,089 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CROWN COMMERCIAL SERVICE |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 9PP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | City Centre North |
| Westminster constituency | Liverpool Riverside |
| Delivery location | TLD North West (England), TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GLASSBOX DIGITAL |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48517000 - IT software package

## Release History

- 27 May 2022 at 08:15 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f1495b5e-886c-4054-89a1-49fe24ce0cfd

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f1495b5e-886c-4054-89a1-49fe24ce0cfd
  27th May 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/83518b2b-42d1-4426-b151-3cfcc3087f8b
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/46786aa7-1b02-49f3-a4eb-e2847bc2302a

## Notice URLs

- https://www.gov.uk/government/organisations/crown-commercial-service

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-90ef32fa-98b0-4755-808d-d7209d72767d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-90ef32fa-98b0-4755-808d-d7209d72767d.json.