---
title: "GB-Hemel Hempstead: Out of Hours Contract"
ocid: "ocds-b5fd17-91144304-582c-40ae-bf1b-a176e35d9768"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-91144304-582c-40ae-bf1b-a176e35d9768"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-91144304-582c-40ae-bf1b-a176e35d9768.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-91144304-582c-40ae-bf1b-a176e35d9768.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HIGHTOWN HOUSING ASSOCIATION LTD"
published: "2020-01-30"
---

# GB-Hemel Hempstead: Out of Hours Contract

Buyer: HIGHTOWN HOUSING ASSOCIATION LTD  
Current stage: Award  
OCID: ocds-b5fd17-91144304-582c-40ae-bf1b-a176e35d9768

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-91144304-582c-40ae-bf1b-a176e35d9768)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-91144304-582c-40ae-bf1b-a176e35d9768.json)

## Summary

The procurement process involves Hightown Housing Association Ltd, which is seeking services under the title "GB-Hemel Hempstead: Out of Hours Contract." This opportunity falls within the Repair and Maintenance Services category and is located in Hemel Hempstead, East of England, UK. The procurement method used is an open procedure, and while the contract is currently active, the key dates include a contract duration from 13 January 2020 to 12 January 2023, with an initial tender period that ended on 19 December 2019. The total contract value is £9,000.

This tender presents a significant opportunity for small to medium enterprises (SMEs) that specialise in call handling and maintenance services. Businesses adept in managing emergency call responses in the repairs and maintenance sector would find this contract particularly suited to their capabilities. With an expectation of approximately 250 calls per month, firms that can efficiently manage variable call volumes throughout different seasons may benefit greatly from successfully bidding for this contract.

## Notice

The current Out of Hours call handling service contract has now expired and therefore a tender opportunity has arisen to provide this service to Hightown. An average number of 250 inbound calls are dealt with per month (approx. 220 in the summer months, rising to 380 in winter), over a 12 month period of a repairs and maintenance nature. There are currently in the region of 4781 dwellings plus associated communal blocks which the service will cover for repairs and maintenance emergency calls. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/280266f4-4415-499d-9bb9-27a990392a6b |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Jan 2020 |
| Submission deadline | 19 Dec 2019 |
| Future notice date | Not specified |
| Award date | 19 Dec 2019 |
| Contract period | 13 Jan 2020 - 12 Jan 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £9,000 |
| Lots value | Not specified |
| Awards value | £9,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HIGHTOWN HOUSING ASSOCIATION LTD |
| Locality | HEMEL HEMPSTEAD |
| Post town | Hemel Hempstead |
| Postcode | HP2 4XH |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH27 South West Hertfordshire |
| Local authority | Dacorum |
| Electoral ward | Adeyfield East |
| Westminster constituency | Hemel Hempstead |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PINNACLE CONNECT |

## CPV Codes

### Divisions

- 50 - Repair and maintenance services

### Codes

- 50000000 - Repair and maintenance services

## Release History

- 30 Jan 2020 at 16:31 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/280266f4-4415-499d-9bb9-27a990392a6b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/280266f4-4415-499d-9bb9-27a990392a6b
  30th January 2020 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=468827318
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-91144304-582c-40ae-bf1b-a176e35d9768. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-91144304-582c-40ae-bf1b-a176e35d9768.json.