---
title: "Master Customer Journey: I am a small business owner and need an additional pair of hands"
ocid: "ocds-b5fd17-91375044-639d-444b-bbb2-b2d58c432f6b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-91375044-639d-444b-bbb2-b2d58c432f6b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-91375044-639d-444b-bbb2-b2d58c432f6b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-91375044-639d-444b-bbb2-b2d58c432f6b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2017-12-14"
---

# Master Customer Journey: I am a small business owner and need an additional pair of hands

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-91375044-639d-444b-bbb2-b2d58c432f6b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-91375044-639d-444b-bbb2-b2d58c432f6b)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-91375044-639d-444b-bbb2-b2d58c432f6b.json)

## Summary

The procurement process detailed above was conducted by H M Revenue & Customs, with the tender titled "Master Customer Journey: I am a small business owner and need an additional pair of hands." This initiative falls under the category of "Research and development services and related consultancy services" and was executed as a selective procurement method via a call-off from a framework agreement. The contract, valued at £11,500, was awarded on 7th September 2017 with a contract period running from 3rd October to 1st December 2017, and the relevant geographical scope includes the British Overseas Territories, Channel Islands, Isle of Man, and the wider United Kingdom, amongst others.

This tender presents an opportunity for businesses engaged in research services and consultancy, particularly those that specialise in qualitative research and customer experience studies. Small and medium-sized enterprises (SMEs) are specifically encouraged to participate, as the contract aims to recruit customers for research focused on enhancing services for small business owners. Businesses with expertise in market research, customer journey analysis, and service improvement would be well-suited to compete for such tenders, potentially contributing valuable insights that can shape service delivery in this sector.

## Notice

Assignment under the Market Research Framework MR130001. This contract is for the recruitment of customers to participate in qualitative research. The research will look to understand customer's experiences of taking on additional staff, and explore opportunities for improvement. This will enable us to improve our services for customers.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/70d067f1-4277-4f8b-89f4-8988ba139fd3 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Not specified |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Dec 2017 |
| Submission deadline | 7 Sep 2017 |
| Future notice date | Not specified |
| Award date | 6 Sep 2017 |
| Contract period | 2 Oct 2017 - 1 Dec 2017 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £11,500 |
| Lots value | Not specified |
| Awards value | £11,500 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1A 2BQ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IPSOS RESEARCH |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73000000 - Research and development services and related consultancy services

## Release History

- 14 Dec 2017 at 10:29 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/70d067f1-4277-4f8b-89f4-8988ba139fd3

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/70d067f1-4277-4f8b-89f4-8988ba139fd3
  14th December 2017 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-91375044-639d-444b-bbb2-b2d58c432f6b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-91375044-639d-444b-bbb2-b2d58c432f6b.json.