---
title: "Complaints and Feedback Management System"
ocid: "ocds-b5fd17-913df6ca-6d57-4fdf-8a67-83294a90332e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-913df6ca-6d57-4fdf-8a67-83294a90332e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-913df6ca-6d57-4fdf-8a67-83294a90332e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-913df6ca-6d57-4fdf-8a67-83294a90332e.json"
source: "Contracts Finder"
current_stage: "Planning"
buyer: "CAMBRIDGESHIRE COUNTY COUNCIL"
published: "2024-05-03"
---

# Complaints and Feedback Management System

Buyer: CAMBRIDGESHIRE COUNTY COUNCIL  
Current stage: Planning  
OCID: ocds-b5fd17-913df6ca-6d57-4fdf-8a67-83294a90332e

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-913df6ca-6d57-4fdf-8a67-83294a90332e)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-913df6ca-6d57-4fdf-8a67-83294a90332e.json)

## Summary

The Cambridgeshire County Council is planning a tender for a Complaints and Feedback Management System in the IT services category. The engagement end date for this procurement process is set for 31st May 2024. The solution is expected to handle feedback from various sources, including MPs and Councillors, with a value of £30,000. The Council seeks a system that builds upon existing capabilities and licenses.

This procurement opportunity is suitable for small and medium enterprises (SMEs) looking to provide IT services in the consulting, software development, and support areas. Businesses adept at handling end-to-end feedback processes and leveraging existing systems would find this tender well-suited for their capabilities. The engagement end date is extended to 2nd August 2024, providing interested parties with an opportunity to prepare comprehensive proposals to meet the Council's requirements.

## Notice

We are looking for a solution that will manage end to end feedback handling including MP and Councillor enquiries. Feedback for Cambridgeshire County Council includes representations, suggestions, and compliments. The application should build on existing systems and leverage existing licenses/capabilities wherever possible.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1ff62f06-31f8-459e-bdcf-951324387eb7 |
| Notice type | Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Not specified |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 May 2024 |
| Submission deadline | Not specified |
| Future notice date | 31 May 2024 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £30,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CAMBRIDGESHIRE COUNTY COUNCIL |
| Locality | HUNTINGDON |
| Post town | Peterborough |
| Postcode | PE28 4YE |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH4 Cambridgeshire and Peterborough |
| ITL 3 | TLH42 Cambridgeshire CC |
| Local authority | Huntingdonshire |
| Electoral ward | The Stukeleys |
| Westminster constituency | Huntingdon |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 3 May 2024 at 10:24 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/1ff62f06-31f8-459e-bdcf-951324387eb7
- 3 May 2024 at 08:40 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/d110b96c-300c-4f80-bf51-39eaf09adcf9

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1ff62f06-31f8-459e-bdcf-951324387eb7
  3rd May 2024 - Early engagement notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/d110b96c-300c-4f80-bf51-39eaf09adcf9
  3rd May 2024 - Early engagement notice on Contracts Finder
- https://procontract.due-north.com/Advert?advertId=279fcc84-6608-ef11-812b-005056b64545
  Advert

## Notice URLs

- https://www.cambridgeshire.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-913df6ca-6d57-4fdf-8a67-83294a90332e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-913df6ca-6d57-4fdf-8a67-83294a90332e.json.