---
title: "IT Service Desk Manager"
ocid: "ocds-b5fd17-914cf04b-0488-432a-919f-123601f1161f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-914cf04b-0488-432a-919f-123601f1161f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-914cf04b-0488-432a-919f-123601f1161f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-914cf04b-0488-432a-919f-123601f1161f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NATIONAL INSTITUTE FOR HEALTH AND CARE EXCELLENCE"
published: "2026-02-03"
---

# IT Service Desk Manager

Buyer: NATIONAL INSTITUTE FOR HEALTH AND CARE EXCELLENCE  
Current stage: Award  
OCID: ocds-b5fd17-914cf04b-0488-432a-919f-123601f1161f

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-914cf04b-0488-432a-919f-123601f1161f)  
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## Summary

The procurement process has concluded for the position of IT Service Desk Manager, overseen by the National Institute for Health and Care Excellence (NICE). This contract falls under the industry category "Supply services of personnel including temporary staff" (CPV code 79620000). The services are to be rendered in the regions of North West and London, United Kingdom. The award stage of this tender was officially documented on the 3rd of February 2026, with the contract period spanning from the 4th of May to the 26th of September 2024. This procurement, conducted via a selective method as a call-off from the CCS Framework RM6277, was aimed at acquiring specific IT professional services.

This opportunity was particularly suitable for small and medium-sized enterprises (SMEs) due to its targeted nature and manageable contract value of £37,600. Businesses specialising in temporary staffing within the IT sector were well-placed to capitalise on this tender, especially those with a proficient capacity to enhance IT service desk methodologies. Such contracts are viable pathways for SMEs looking to establish themselves within the public sector, offering a chance to partner with prestigious institutions like NICE and increase their portfolio of public service engagements.

## Notice

NICE requires an IT Service Desk Manager for a short-term position in their Digital, Information and Technology (DIT) directorate. They will be responsible for reviewing the service desk methodology and providing and implementing recommendations for improvement. Application through the CCS Framework RM6277 Non Clinical Staffing: Lot 3 - IT Professionals

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/351fb044-47e3-4ce1-a2e2-8ea18f52bca9 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Feb 2026 |
| Submission deadline | 1 Apr 2024 |
| Future notice date | Not specified |
| Award date | 1 May 2024 |
| Contract period | 3 May 2024 - 26 Sep 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £37,600 |
| Lots value | Not specified |
| Awards value | £37,600 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NATIONAL INSTITUTE FOR HEALTH AND CARE EXCELLENCE |
| Locality | LONDON |
| Post town | East London |
| Postcode | E20 1JQ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Newham |
| Electoral ward | Stratford Olympic Park |
| Westminster constituency | Stratford and Bow |
| Delivery location | TLD North West (England), TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BERKELEY SQUARE IT |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79620000 - Supply services of personnel including temporary staff

## Release History

- 3 Feb 2026 at 11:11 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/351fb044-47e3-4ce1-a2e2-8ea18f52bca9

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/351fb044-47e3-4ce1-a2e2-8ea18f52bca9
  3rd February 2026 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/1f919fc5-c718-4e42-9d66-cb66da6715da
  Redacted awarded contract

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-914cf04b-0488-432a-919f-123601f1161f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-914cf04b-0488-432a-919f-123601f1161f.json.