--- title: "Infrastructure 24/7 Support - Supplier Event and Request for Information" ocid: "ocds-b5fd17-9189c7e6-6bdc-4416-9bd4-c7ba30b60e48" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9189c7e6-6bdc-4416-9bd4-c7ba30b60e48" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9189c7e6-6bdc-4416-9bd4-c7ba30b60e48.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-9189c7e6-6bdc-4416-9bd4-c7ba30b60e48.json" source: "Contracts Finder" current_stage: "Planning" buyer: "FINANCIAL CONDUCT AUTHORITY" published: "2018-05-17" --- # Infrastructure 24/7 Support - Supplier Event and Request for Information Buyer: FINANCIAL CONDUCT AUTHORITY Current stage: Planning OCID: ocds-b5fd17-9189c7e6-6bdc-4416-9bd4-c7ba30b60e48 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-9189c7e6-6bdc-4416-9bd4-c7ba30b60e48) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-9189c7e6-6bdc-4416-9bd4-c7ba30b60e48.json) ## Summary The Financial Conduct Authority is currently in the planning stage of a procurement process titled "Infrastructure 24/7 Support - Supplier Event and Request for Information." This initiative is aimed at enhancing their AWS-based cloud platform infrastructure to support around-the-clock operations. The key milestone for interested parties is the engagement end date set for 17th August 2018, while a Supplier Event is scheduled for 15th June 2018 in London. The relevant industry category is Technical Support Services (CPV code: 71356300), and the procurement method involves early engagement through a tender process. This tender offers significant opportunities for businesses that specialise in providing technical support services, particularly those experienced in cloud infrastructure and DevOps models. Companies capable of delivering Level 2 and Level 3 support services in areas such as incident management and security operations will find this an advantageous opportunity. Engaging with this process may lead to valuable contracts, as the Financial Conduct Authority seeks qualified partners to support their transition to a 24/7 service model. ## Notice Background: The FCA has built an AWS-based cloud platform to host its business services applications. New project workloads are being continuously deployed on this platform, as well as the existing application portfolio being migrated throughout FY 18/19 and 19/20 from its legacy environments. The cloud platform has to date been built, provisioned and managed by a central group within the FCA's Infrastructure and Operations division under a traditional project delivery / infrastructure support framework. The organisational will be transitioning towards a Product and DevOps model. As the volume and criticality of application workloads on the platform increase the support capability will move from a UK Business Hours support model to a 24/7 model. Indicative Requirements: To this effect, the FCA is seeking a third party to augment the current cloud infrastructure support capability to achieve 24/7 coverage. The scope of the required augmentation is subject to the capabilities available in the market and evolution of the FCA's own long-term support strategy. It will include Level 2 and Level 3 infrastructure support, across event, incident and problem management, Security Operations monitoring and support, and in subsequent phases, change management and additional service delivery and service management capabilities. The FCA is seeking to engage with organisations with the capability to deliver such requirements for an enterprise grade AWS-based cloud platform. Purpose of Early Engagement a) to give potential tenderers advance notice that the FCA are currently evaluating its options for contracting for 24/7 Infrastructure Support b) to advise potential tenderers of an upcoming Supplier Event which will be held on 15th June 2018 at a location in London c) to give potential tenderers access to a Request for Information (RFI) document Potential tenderers should note that in order to obtain access to the Supplier Event and RFI document, they need to complete the Registration Questionnaire, sign and return the enclosed Non Disclosure Agreement (NDA) via the Bravo portal no later than the 11th June 2018 at 6pm. Additional information: To register for this event, please access the FCA eSourcing portal, Bravo: 1. Existing users can login to the eSourcing portal: https://fca.bravosolution.co.uk and new users should follow the registration process to receive a username and password. 2. Login to the portal - Click the 'PQQs / ITTs Open To All Suppliers' link. Click on "project_18254 - CON 18-062 Infrastructure 24/7 Support" to access the content. Click the 'Express Interest' button at the top of the page. This will move the PQQ /ITT into your 'My PQQs/ My ITTs' page. You can now access the Supplier Registration questionnaire and sign the Non Disclosure Agreement. 3 Responding to the tender - Click 'My Response' under 'PQQ/ ITT Details'. You can now use the 'Messages' function to communicate with the buyer. Interested tenderers should adhere to the deadline for completion of the Registration Questionnaire, and follow the onscreen instructions to complete registration. You must then submit your reply using the 'Submit Response' button. If you require further assistance contact the Bravo help desk on 0800 368 4850. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/61222664-fd64-4a49-ac01-2843d7bb860f | | Notice type | Market Engagement Notice | | Procurement type | Standard | | Procurement category | Not specified | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 17 May 2018 | | Submission deadline | Not specified | | Future notice date | 17 Aug 2018 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | FINANCIAL CONDUCT AUTHORITY | | Locality | LONDON | | Post town | East London | | Postcode | E14 5HS | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI4 Inner London - East | | ITL 3 | TLI42 Tower Hamlets | | Local authority | Tower Hamlets | | Electoral ward | Canary Wharf | | Westminster constituency | Poplar and Limehouse | | Delivery location | Not specified | ## CPV Codes ### Divisions - 71 - Architectural, construction, engineering and inspection services ### Codes - 71356300 - Technical support services ## Release History - 17 May 2018 at 12:43 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/61222664-fd64-4a49-ac01-2843d7bb860f ## Documents - https://www.contractsfinder.service.gov.uk/Notice/61222664-fd64-4a49-ac01-2843d7bb860f 17th May 2018 - Early engagement notice on Contracts Finder - https://fca.bravosolution.co.uk The link to the FCA Bravo portal is below ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9189c7e6-6bdc-4416-9bd4-c7ba30b60e48. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9189c7e6-6bdc-4416-9bd4-c7ba30b60e48.json.