---
title: "Call Centre Services"
ocid: "ocds-b5fd17-91b5266f-bebd-4256-9a70-2293bac51f3e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-91b5266f-bebd-4256-9a70-2293bac51f3e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-91b5266f-bebd-4256-9a70-2293bac51f3e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-91b5266f-bebd-4256-9a70-2293bac51f3e.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "CONSUMER COUNCIL FOR WATER"
published: "2018-09-12"
---

# Call Centre Services

Buyer: CONSUMER COUNCIL FOR WATER  
Current stage: Tender  
OCID: ocds-b5fd17-91b5266f-bebd-4256-9a70-2293bac51f3e

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## Summary

The Consumer Council for Water has initiated a tender for "Call Centre Services" aimed at providing inbound telephony and complaint handling services. This procurement falls within the services industry and is notably located in various regions across the United Kingdom, including North East, North West, and London. The tender is currently at the active stage of procurement, with a submission deadline set for 2nd October 2018. This contract, valued at £146,000, will commence on 1st November 2018 and will last until 31st October 2022. The procurement method employed is an open procedure, designed for suppliers below a certain financial threshold.

This tender presents significant opportunities for businesses specialising in call centre operations and related services. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations are encouraged to submit bids. The ability to manage high volumes of inbound enquiries, particularly during peak times, will be crucial for contenders. The successful contractor can expect to build a strong working relationship with the Consumer Council for Water, potentially leading to future contracts and growth opportunities within the public sector.

## Notice

CCWater is looking to place a call-off contract with a single supplier for the provision of inbound telephony, complaint and enquiry handling services to cover the overflow of inbound enquiries on occasions when demand exceeds our normal capacity to handle case load within our target closure periods. Additional information: Documents are available via the Bravo Solutions e-tendering platform. URL given below. All bids and communications must be submitted through this portal.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/156f5b98-12b4-4d15-adba-b70caf22bca7 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Sep 2018 |
| Submission deadline | 2 Oct 2018 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Nov 2018 - 31 Oct 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £146,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CONSUMER COUNCIL FOR WATER |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B2 4AJ |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLK South West (England), TLL Wales |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 12 Sep 2018 at 12:54 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/156f5b98-12b4-4d15-adba-b70caf22bca7

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/156f5b98-12b4-4d15-adba-b70caf22bca7
  12th September 2018 - Opportunity notice on Contracts Finder
- https://public.bravosolution.co.uk/consumer-council-water
  Link to eSourcing Portal

## Notice URLs

- https://www.ccwater.org.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-91b5266f-bebd-4256-9a70-2293bac51f3e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-91b5266f-bebd-4256-9a70-2293bac51f3e.json.