--- title: "Stakeholder Relationship Audit" ocid: "ocds-b5fd17-91c74dfd-0aff-4ac5-a38a-f8a24b3ea5d5" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-91c74dfd-0aff-4ac5-a38a-f8a24b3ea5d5" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-91c74dfd-0aff-4ac5-a38a-f8a24b3ea5d5.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-91c74dfd-0aff-4ac5-a38a-f8a24b3ea5d5.json" source: "Contracts Finder" current_stage: "Tender" buyer: "WATER SERVICES REGULATION AUTHORITY (OFWAT)" published: "2021-12-08" --- # Stakeholder Relationship Audit Buyer: WATER SERVICES REGULATION AUTHORITY (OFWAT) Current stage: Tender OCID: ocds-b5fd17-91c74dfd-0aff-4ac5-a38a-f8a24b3ea5d5 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-91c74dfd-0aff-4ac5-a38a-f8a24b3ea5d5) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-91c74dfd-0aff-4ac5-a38a-f8a24b3ea5d5.json) ## Summary The Water Services Regulation Authority (Ofwat) is currently conducting a tender for a project titled "Stakeholder Relationship Audit" within the market research services sector. The tender is categorized as an open procedure and is in the planning stage. Interested suppliers have until 22 December 2021 to submit their proposals. The project aims to enhance stakeholder relationships and requires delivery of a final report before 31 March 2022. The procurement process has a value of £35,000, and the contract is expected to commence on 10 January 2022. This tender presents a valuable opportunity for businesses specialising in market research and stakeholder engagement to expand their operations. Companies with expertise in conducting comprehensive surveys, data analysis, and stakeholder management will find this contract particularly suitable. The insights gained from this audit may also support broader initiatives within the water services industry, making it an appealing project for firms looking to collaborate with regulatory bodies and enhance their visibility in the sector. ## Notice The overall objectives of the project are: - Gain an in-depth understanding of our existing relationships with key stakeholders - Defra, EA, DWI, Welsh Government, Natural Resources Wales, Water UK, CCW, water companies, water retailers, environmental NGOs, customer NGOs and parliamentarians - and how we can improve those relationships. - Have an insight into how our stakeholders perceive us as a regulator and the work that we do. - Build a big-picture understanding of the sentiment and tone of stakeholders towards the sector and towards Ofwat. - Understand the gaps and areas for improvement amongst our 14 stakeholder groups, which includes water companies, other regulators, UK and Welsh Government, among others. - Look for and discover gaps in our stakeholder relationships that we aren't currently aware of. Produce a report with an analysed set of data and recommendations that can be used to shift approach in stakeholder relationships across Ofwat. Approach: We expect the research to include: 1. An online survey of approx. 10 minutes which includes all of our stakeholders. 2. A telephone survey of approx. 15 minutes of a small sample of senior level stakeholders (around 50 stakeholders) in water companies and other key stakeholder groups across England and Wales. The scope of the project includes: The questionnaire for both the telephone and online survey is likely to include questions on: - Knowledge and engagement - Perceptions and trust - Awareness of the work we do and our future goals - How stakeholders feel about engagement with Ofwat - How can we improve our engagement and relationships What is needed: - Collaborating with the Ofwat stakeholder lead - Agree a delivery timetable once contract is agreed - Work to Ofwat templates and guidelines - Work to GDPR guidelines - A swift turnaround and for start of delivery and completed reports from contract award. Project start within two weeks, final report and recommendations before 31 March 2022 - Full project management and delivery of the project - A final product with data analysis, reporting and recommendations - Anything not identified above that will help the project achieve its objectives, with prior agreement. Out of scope: - The Ofwat communications function will provide all appropriate internal data and information held about stakeholders ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1c192a3f-b630-4098-84ac-df6f94336b78 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 8 Dec 2021 | | Submission deadline | 22 Dec 2021 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 10 Jan 2022 - 31 Mar 2022 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £35,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | WATER SERVICES REGULATION AUTHORITY (OFWAT) | | Locality | BIRMINGHAM | | Post town | Birmingham | | Postcode | B5 4UA | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG31 Birmingham | | Local authority | Birmingham | | Electoral ward | Ladywood | | Westminster constituency | Birmingham Ladywood | | Delivery location | Not specified | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79310000 - Market research services ## Release History - 8 Dec 2021 at 17:45 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/1c192a3f-b630-4098-84ac-df6f94336b78 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/1c192a3f-b630-4098-84ac-df6f94336b78 8th December 2021 - Opportunity notice on Contracts Finder - https://www.mytenders.co.uk/search/show/search_view.aspx?ID=DEC163291 NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided. ## Notice URLs - http://www.ofwat.gov.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-91c74dfd-0aff-4ac5-a38a-f8a24b3ea5d5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-91c74dfd-0aff-4ac5-a38a-f8a24b3ea5d5.json.