---
title: "Oyster Cards Contact Handling Services"
ocid: "ocds-b5fd17-91d84afc-184f-47f3-9023-215af3c78bac"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-91d84afc-184f-47f3-9023-215af3c78bac"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-91d84afc-184f-47f3-9023-215af3c78bac.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-91d84afc-184f-47f3-9023-215af3c78bac.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "TRANSPORT FOR LONDON"
published: "2026-02-27"
---

# Oyster Cards Contact Handling Services

Buyer: TRANSPORT FOR LONDON  
Current stage: Award  
OCID: ocds-b5fd17-91d84afc-184f-47f3-9023-215af3c78bac

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-91d84afc-184f-47f3-9023-215af3c78bac)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-91d84afc-184f-47f3-9023-215af3c78bac.json)

## Summary

The procurement process for 'Oyster Cards Contact Handling Services' has been completed, with Transport for London as the buying organisation managing this tender. The project involves providing contact handling services, including telephony and written correspondence, as part of the Oyster Card scheme, classified under telephone-answering services. This process, using a selective procurement method through a framework agreement, is located in London, United Kingdom, and has a contract period from August 1, 2025, to July 31, 2029. Transport for London awarded the contract to Capita PLC on May 16, 2025, with a contract value of £11,500,000.

This tender presents significant opportunities for large-scale businesses, such as Capita PLC, to support Transport for London’s infrastructure and service operations. Although not suitable for SMEs or VCSEs, firms with robust capabilities in telephony and customer correspondence services would be well-positioned to engage in similar procurement projects. Engaging in such contracts could help companies expand their operational footprint and secure substantial business with a leading metropolitan transport authority which could drive further business growth and sector influence.

## Notice

Awarded contract for the provision of Contact Handling Services, including a proportion of both telephony and written correspondence, for Transport for London's Oyster Card scheme.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/099f7c25-2a21-4b55-a115-2fa6c6d0a71c |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Feb 2026 |
| Submission deadline | 30 Sep 2024 |
| Future notice date | Not specified |
| Award date | 15 May 2025 |
| Contract period | 31 Jul 2025 - 31 Jul 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £11,500,000 |
| Lots value | Not specified |
| Awards value | £11,500,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TRANSPORT FOR LONDON |
| Locality | LONDON |
| Post town | East London |
| Postcode | E20 1JN |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Newham |
| Electoral ward | Stratford Olympic Park |
| Westminster constituency | Stratford and Bow |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CAPITA |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79510000 - Telephone-answering services

## Release History

- 27 Feb 2026 at 14:59 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/099f7c25-2a21-4b55-a115-2fa6c6d0a71c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/099f7c25-2a21-4b55-a115-2fa6c6d0a71c
  27th February 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-91d84afc-184f-47f3-9023-215af3c78bac. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-91d84afc-184f-47f3-9023-215af3c78bac.json.