---
title: "Customer Service Design Capability Contract"
ocid: "ocds-b5fd17-91e48b6d-6f34-43a5-a174-7b9e89cc6476"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-91e48b6d-6f34-43a5-a174-7b9e89cc6476"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-91e48b6d-6f34-43a5-a174-7b9e89cc6476.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-91e48b6d-6f34-43a5-a174-7b9e89cc6476.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT OF HEALTH AND SOCIAL CARE (T&T)"
published: "2021-08-16"
---

# Customer Service Design Capability Contract

Buyer: DEPARTMENT OF HEALTH AND SOCIAL CARE (T&T)  
Current stage: Award  
OCID: ocds-b5fd17-91e48b6d-6f34-43a5-a174-7b9e89cc6476

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-91e48b6d-6f34-43a5-a174-7b9e89cc6476)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-91e48b6d-6f34-43a5-a174-7b9e89cc6476.json)

## Summary

The procurement process pertains to the "Customer Service Design Capability Contract" initiated by the Department of Health and Social Care (T&T), located in London, United Kingdom. This contract, valued at £1,250,000, falls under the industry category of custom software development services and is classified as a selective procurement process, specifically a call-off from a framework agreement. The contract period commenced on 2nd August 2021 and will conclude on 31st March 2022. It is noteworthy that the contract was awarded on 30th July 2021, with the tender period officially ending on 29th July 2021.

This tender offers significant opportunities for businesses in the information technology and user experience design sectors. Companies specialising in custom software development and user experience design, particularly those capable of managing large-scale contracts, would be well-positioned to compete in future tenders. The involvement of a prominent public sector body amplifies the potential for long-term partnerships, making this an attractive avenue for IT consultancies and service providers looking to expand their portfolio within public procurement.

## Notice

Provsion of User Experinec Design Capability

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/27c8250e-321f-4ae6-b85a-d3d348c20aad |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Aug 2021 |
| Submission deadline | 29 Jul 2021 |
| Future notice date | Not specified |
| Award date | 29 Jul 2021 |
| Contract period | 1 Aug 2021 - 31 Mar 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,250,000 |
| Lots value | Not specified |
| Awards value | £1,250,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT OF HEALTH AND SOCIAL CARE (T&T) |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 0EU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NOMENSA |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72230000 - Custom software development services

## Release History

- 16 Aug 2021 at 08:58 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/27c8250e-321f-4ae6-b85a-d3d348c20aad

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/27c8250e-321f-4ae6-b85a-d3d348c20aad
  16th August 2021 - Awarded contract notice on Contracts Finder
- https://atamis-1928.cloudforce.com/sfc/p/0O000000rwim/a/4J000000NIpJ/dZyl_l.pFBmbUZd59Yd1UoMlj5j6RDGO2DmydBJ85jY
  WP1903 DOS RM1043.7 Call off Service Design Fully signed_Redacted

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-91e48b6d-6f34-43a5-a174-7b9e89cc6476. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-91e48b6d-6f34-43a5-a174-7b9e89cc6476.json.